Store Manager

Job Description
Reports to Regional Manager:
As a Store Manager you are expected to lead your store team to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence. This includes recruiting, hiring, and training a store team to achieve an exceptional customer experience.
To be successful in this role the role you will:

• Inspire store team to achieve their best performance
• Execute to maximize growth and potential
• Create an engaged and inclusive store environment
• Elevate the customer experience through operational excellence
• Exceed customer expectations in all interactions

Leadership:

• leads store staff in meeting sales, service, and operational expectations.
• Sets clear performance expectations and makes sure store team is trained in sales, customer service, and operations to meet company standard.
• Models company values and leads by example as an active coach.
• Communicates priorities and sales driving information effectively to ensure store staff is equipped to maximize business opportunities.
• Guides team to identify, recommend and implement changes to improve productivity.
• Takes the lead role in recruiting for store and embraces diversity by creating an inclusive store environment.

Performance:

• Achieves store business plans, including sales, customer service and operational goals.
• Develops game plans and follows up on execution to maximize sales and drive consistent performance results.
• Partners and presents opportunities with fact-based information and recommendations while leveraging data (store reports) to make the right decisions.
• Participates in driving business outreach opportunities and communicates leads to Multi-Unit Manager and Business Outreach team.
• Identifies performance opportunities and partners with Regional Manager to develop a plan to address and manage issues effectively.

Operational Excellence:

• Ensures store schedule accuracy to ensure proper staffing to effectively execute initiatives, Ship-from-Store, operational tasks and maintains proper sales coverage to deliver on the customer promise.
• Ensures store staff is trained on all internal operational functions.
• Stays informed on corporate communication, directives, initiatives, policies, and procedures.
• Implements store programs to increase efficiencies in sales, service, operations, and branding.

Workplace:

• Create an engaged and inclusive store environment where opinions and contributions are recognized and valued.
• Create a culture of learning and development, ensuring training tools are leveraged.
• Serves as a role model to all store team members and provide enthusiastic motivational leadership.
• Creates a steady pipeline of external talent through recruitment.
• Holds regular store meetings ensuring all store team members are up to date with all company directives.

Customer Experience:

• Ensures store team is trained on the customer service expectations and creates an exceptional customer experience.
• Leads store team to exceed customer expectations and achieve a high Net Promoter Score (NPS).
• Leverages all customer feedback to take appropriate actions and prevent or resolve customer concerns.
• Ensures the store is visually set to brand standards and marketing initiatives are executed per company direction.

Qualifications:

• Minimum 3-years’ experience leading, managing, and developing retail teams.
• Creative individual who demonstrates good judgement and is tuned into the pulse of the business.
• Self-motivated, results oriented, strategic thinker.
• Strong organizational and leadership skills.
• Excellent written and verbal communication skills.
• Demonstrates active listening and problem-solving skills.
• Proven ability to train and develop high performing store teams.
• Proficient in technology systems, applications, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS System.

Physical and Mental Requirements:

• Interpret, follow, and execute detailed instructions.
• Learn, apply, and retain Company policies and procedures; merchandise and selling information.
• Solve employee and customer problems containing numerous variables and be able to relay sensitive or complex information and obtain consensus from diverse groups.
• Communicate clearly and professionally all written and verbal instructions with coworkers and customers.
• Thrive in a fast-paced and competitive team sales environment.
• Read, count, and write to accurately complete documentation and inventory.
• Carry out simple addition, subtraction, multiplication, and division or be able to perform these with a calculator.

Physical and Mental Requirements (continued):

• Bend down and squat to locate and pick up merchandise located at ground level and to assist customers with putting on shoes; bend down and crouch to mark pants for alterations. Climb a ladder to reach merchandise and or supplies located above shoulder level.
• Lift arms and reach over the head to hang or take merchandise off racks or place on customer.
• Operate a computer and cash register, including manual tasks such as reaching across the counter to exchange monies with customer, grasping, pulling, pushing, and folding merchandise to wrap customer purchases.
• Stand and walk for the majority of work shift, sometimes as long as twelve hours per day, five or sometimes six days per week.
• Frequent (at least 2/3 of the workday) bending and twisting at neck and waist, crouching and squatting, reaching above and below shoulder height, grasping, pulling, pushing and fine manipulation with both hands, lifting up to 50 lbs.
• See and distinguish between fabric patterns and colors.
• Work at least 40 hours per week, which may include working any of the hours the store is in operation, at least two closing shifts per week, Saturdays, and six days per week during peak periods.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Locations: 00064 Wilmington 4001 Kennett Pike Ste 108 Greenville 19807
Job: Store Management
Organization: JoS.A.Bank
Shift: Variable
Zone: Northeast
Location: 00064 Wilmington
4001 Kennett Pike Ste 108
Greenville,Delaware
US, Wilmington, DE 19807

Location: 00064 Wilmington
4001 Kennett Pike Ste 108
Greenville,Delaware
US, Wilmington, DE 19807

Job Type: Full-time