What are the responsibilities and job description for the Customer Service Representative - Seasonal position at Journeys?
Date Posted:
9/17/2021
Address:
1415 Murfreesboro Pike
City:
Cookeville
State:
TN
Country:
United States of America
Category:
Journeys Call Center
Description
WHY WORK FOR JOURNEYS?
- Could lead to a long-term Career opportunity (Promote from within)
- You’ll see the results of your hard work in your paycheck. Work hard, earn good money. Work harder, earn great money!
- Compensation includes hourly (Weekly Pay) and a Monthly Incentive Bonus!
- 40% Employee Discount
- Potential Work From Home for select positions
- Overtime Potential and flexible schedules
JOB SUMMARY
This position is responsible for providing excellent customer service and sales support for stores, in-store customers, and online customers resolving all customer service needs in a one call resolution.
WHAT YOU’LL DO:
- Answer inbound calls, chats, emails, and texts to assist customers and store employees.
- Identify and assess customer needs, to resolve customer issues and ensure superior customer satisfaction.
- Build personal connections and establish trusting relationships to ensure customer retention and maintain customer loyalty.
- Use critical thinking, creativity, and problem-solving skills to provide positive options for resolutions.
- Complete additional tasks as business needs permit.
Learn more about what it's like to work at Journeys at www.journeys.com/careers
Minimum Requirements
General
- High school diploma or equivalent required
- Excellent computer and typing skills
- Strong knowledge in Microsoft software including, but not limited to, Word and Excel
- Ability to learn and use in house software solutions quickly
- Excellent verbal and written communication skills
- Self- motivated individual willing to see all assignments to completion
- Must be willing to complete a 1 to 2-week training program with 100% attendance
Work From Home
- Dedicated, secure, distraction-free workspace required.
- Desktop or laptop computer (with latest Operating System installed). No tablets or Chromebooks.
- Cell phone, cell phone headset or USB headset with microphone, web camera and external mouse required.
- Stable internet service with minimum 50 Mbps Download and 5 Mbps Upload speeds (speedtest.net).
- All items above are at employee’s expense and will be verified during the hiring process.
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