What are the responsibilities and job description for the Dispatcher position at JP PLUMBING SOLUTIONS?
JP Plumbing Solutions is hiring a full-time experienced dispatcher!
This is an remote position.
About us
JP Plumbing Solutions is a family-owned and operated plumbing company based out of Gainesville, VA. Our team is committed to providing world-class customer service for our clients.
Our Ideal Candidate
We are looking for someone with previous dispatching and customer service experience, preferably in the plumbing industry. Our ideal candidate has exceptional customer service, communication and organization skills.
Job Description
In this role you will be tasked with responding to service requests, scheduling appointments, and routing technicians.
Day-to-Day Responsibilities
- Answering incoming calls.
- Responding to online service requests.
- Building rapport and establishing trust with our clients.
- Scheduling customers for Same-day-Service or future appointments.
- Using Dispatching Software to retain client information and route technicians.
- Routing service calls based on availability and location.
- Communicating with technicians regularly throughout the day.
- Updating clients on time of arrival when needed.
- Handling client concerns and scheduling changes.
- Establishing daily reports for Office Manager.
- Following up with clients to ensure satisfactory customer service.
What we offer
- $12.50-16/hr - based on experience and skillset
- Full-time Schedule - 40hrs/week
- Opportunties for overtime
- Referral Bonuses - up to $500 per referral
Qualifications
- High School Diploma/GED
- At least 2 years experience in a Customer Service Role (Required)
- At least 2 years experience in a Dispatching role (Preferred)
- Bilingual (Preferred)
All qualified candidates will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability, or other protected categories. We are an equal-opportunity employer.
Job Type: Full-time
Pay: $12.50 - $16.00 per hour
Expected hours: 40 per week
Benefits:
- Referral program
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Customer Service: 2 years (Preferred)
Language:
- Spanish (Preferred)
Work Location: Hybrid remote in Bristow, VA 20136
Salary : $13 - $16