Operation supervisor

Are you a dynamic leader who thrives in a production-based environment that offers a platform for career growth? As a Transactions Supervisor in Vault and Manual Operations, you will manage a team processing daily Card processes and Statements.

The team has a high focus on details and meticulous workflow in a highly controlled environment. The firm’s Manual Operations division enables customers to accept traditional paper-based payments from clients by capturing information with efficient technology services and transferring it to an output file for accounts receivable updating.

A second objective is to expedite the posting of payment information, allowing the customer to update their account records.

Job responsibilities :

• Oversee daily Manual workflow of specific workgroups and / or segments of the workflow process
• Manage a team of full and part-time front line employees
• Handle complex customer relationships while utilizing service improvement tools and methodologies
• Own remittance processing performance including allocating work in process to maximize high productivity and excellent quality
• Manage shift operations, informing shift manager of process delays, breakdowns, and resolving problems or obstacles to production and / or quality
• Provide guidance and development of the Team Leaders and Operations team members

Required qualifications, skills and capabilities :

• Minimum 2 years supervisory / leadership experience
• Ability to lead, direct, and be visible to staff and direct reports
• Ability to coordinate and organize work while meeting and handling multiple deadline processes
• Demonstrated ability to multi-task and balance numerous activities simultaneously
• Functional experience with MS Office, including Word, Excel, Access, and PowerPoint
• Good decision-making skills as well as exceptional written and verbal communication skills
• Display core leadership abilities, strong planning / organization, motivation, problem solving / conflict resolution, analytical, team building, and interpersonal skills are essential.

Preferred qualifications, skills and capabilities :

• Experience in Remittance processing environment
• Card Processing Experience

Work Schedule : Mid-Day

This position may require you to work non-traditional hours and / or additional hours as business needs arise. Work schedule might be subject to change.

Last updated : 2024-06-04