Community Development/Community Impact-Program Manager

The Office of Diversity, Equity & Inclusion (DEI) is responsible for the development and implementation of the firm’s global DEI strategy and initiatives that strengthen our culture and ensure that DEI is integral when the firm develops and delivers products and services that help employees, customers, clients, and communities grow and thrive without leaving anyone behind. JPMorgan Chase is working to drive a diverse and inclusive culture for our employees and our businesses, globally, while also providing equitable opportunities for all consumers, business owners and communities to grow and thrive.

As a Program Manager in the Global DEI Community Development Team and Community Impact Team, you will work closely with the Managing Director overseeing the firm’s $30 billion racial equity commitment and DEI’s programing focused on driving greater opportunity and resiliency in communities by expanding housing affordability, access to homeownership and supporting institutions that help communities thrive.

Areas of responsibility will include preparing content for key internal and external stakeholder engagement, leading the team’s program management responsibilities, managing Finances and OKRs and, organizing and preparing key reports and presentations, such as Business Reviews. The ideal candidate must have program and project management skills, experience with governance, data and analytical skills, experience working within a business area, and strong written communication skills.

This role reports to the Head of the Global DEI Community Development pillar, and the Head of Community Impact for JPMorgan Chase.

Job Requirements:

• Provide program management support required to drive the execution of the LGBTQ and FHWC Pillar strategies.
• Lead the day-to-day project management of our strategic priorities, inclusive of:
  • Creation and maintenance of team backlog, key programming schedules, status and reporting for key projects/initiatives, working across the DEI organization when necessary.
  • Financial oversight
  • Data analysis and storytelling in presentation format for a range of executive updates, including business reviews and strategic updates.
  • Meeting management and administration 
  • Team controls oversight as well as team governance and administration.
  • Oversee required inputs, track and day-to-day management of OKRs and KPIs, as applicable.
  • Ad-hoc responsibilities for program and project management support of various initiatives
• Collaborate with internal and external stakeholders to administer program agenda.
• Organize LGBTQ Affairs and DEI FHWC Pillar events and meetings, including the creation of -project/deliverable schedules, identifying key objectives and resources, collecting and consolidating material, and additional administrative and oversight activities.
• Analyze and resolve program/project-related issues and follow-through with set objectives.
• Contribute to Global DEI central governance activities and deliverables.

Required Qualifications, Capabilities and Skills:

• Program / Project Management: Prior program management experience with exceptional project management and analytical skills, strong organizational skills and detail-oriented 
• Communication: Excellent communication and presentation skills (verbal and written); strong ability to articulate concepts and translate content into executive level presentations that can be delivered to stakeholders at all levels internally and externally as well as strong note-taking skills to leverage for meeting minutes and status reporting
• Business mindset: Strong business acumen with a demonstrated ability to inform and influence decisions and solutions across multiple concurrent priorities in a fast-paced environment.
• Relationship Management:  Strong relationship management and collaboration skills to be leveraged across a firmwide, global network; able to build new partnerships and influence.
• Financial Management: Prior experience managing budgets and conducting financial planning.
• Housing: Experience and/or knowledge of affordable housing and/or homeownership industries is a plus.
• Community Development - MDIs/CDFIs:  Experience working with, or knowledge of, MDIs/CDFIs – or general experience in community development is a plus. 
• Decision-making: High degree of independent decision-making, autonomy and sound judgement.
• Teamwork: Outstanding partnership and collaboration skills that center around promoting a shared purpose, instilling trust and fostering teamwork across functions, businesses, and regions at all levels in the organization.
• Risk and Controls: Ability to manage the teams’ controls oversight as well as handle confidential information; effectively escalating risks and potential issues with urgency, care, and sensitivity.
• 6 years of experience in financial services, program and / or project management, and a deep commitment to the Diversity, Equity & Inclusion agenda