What are the responsibilities and job description for the CRM Admin position at JumpCrew?
Company Description
JumpCrew is a customer acquisition platform that integrates sales and digital marketing to help clients grow brand awareness, leads, and revenue. JumpCrew is the perfect place for self-driven, dynamic people who want to learn and help businesses grow. If you take an entrepreneurial approach to problem-solving, work well in a high-growth, fast-paced environment, and are brave enough to not wear a seat belt in a rocket ship so you can lean closer to the stars; then JumpCrew could be the place for you!
Role Description:
The CRM administrator, reporting to the Director of Technology & Analysis, will own all CRM instances, training and CRM system support of the entire org. The CRM admin maintains a goal-first approach to managing and implementing new products and processes, in conjunction with our Sales Leaders across all JumpCrew brands. This includes responsibility for developing strategies, building and managing roadmaps, while working closely with a cross-functional team of stakeholders to drive implementation.You’ll work with a broad set of stakeholders, internally and externally, that include Marketing, Sales, Operations, Finance, Collections and others.
Key Responsibilities:
- Manage multiple simultaneous projects and project-related tasks on time within an Agile development process
- Deploy and manage multiple instances of Outreach
- Manage integrations with Salesforce and other systems
- Work with cross-functional stakeholders to clarify requirements, demo changes, and answer questions about system and improvements
- Navigate and track your project progression via Jira project management software from start to finish
- Develops and coordinates organizational training related to product deployments/changes
Qualifications
- Proven track record managing a CRM platform
- 3-6 years of experience in the administration of Sales CRM systems. B2B experience preferred.
- Certified Salesforce Administrator OR Certified Outreach Administrator
- Demonstrated ability to manage projects across different departments, platforms, and stakeholders
- SDLC process knowledge
- Outstanding written and verbal communication skills
- Demonstrated ability to influence and drive teamwork
- Strong process definition skills
Bonus Points
- Experience with Salesforce workflows, flows, and process builders
- Development experience
- Experience working with lead data from sources like ZoomInfo and SalesIntel
- Sales process and methodology experience and expertise
Additional Information
- Location: Nashville, TN, Hybrid schedule, Monday & Friday WFH, Tuesday-Thursday in the office
- Unlimited PTO plan
- $80,000-$90,000
- 9 company holidays with a flex holiday
- Healthcare benefits
- 401k
- Learning and career growth opportunities
- Monthly happy hours
- Monthly catered lunch and learns in office
- Smart casual dress code
- Wellness Wednesday
- Pet friendly office
- Free coffee, beer fridge, ping pong table, pop-a-shot
JumpCrew is a customer acquisition platform that integrates sales and digital marketing to help clients grow brand awareness, leads, and revenue. JumpCrew is the perfect place for self-driven, dynamic people who want to learn and help businesses grow. If you take an entrepreneurial approach to problem-solving, work well in a high-growth, fast-paced environment, and are brave enough to not wear a seat belt in a rocket ship so you can lean closer to the stars; then JumpCrew could be the place for you!
The company is headquartered in Nashville, TN. JumpCrew has been recognized as the 2021 Winner for Nashville’s Best and Brightest Companies to Work For, the #1 best small company to work for in Nashville (2017), one of the best places to work in Nashville (2018 & 2019) according to the Tennessean and is one of Crunchbase’s 50 hot startups. For more information, visit https://jumpcrew.com/. #LI-Hybrid
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
