What are the responsibilities and job description for the Scheduling Coordinator - Full Time - Days position at Jupiter Medical Center?
Job Description
Jupiter Medical Center is reimagining how to restore the community's health and wellness. Award-winning physicians, world-class partnerships and innovative techniques and technology enable Jupiter Medical Center to provide a broad range of services with specialty concentrations in cardiology, oncology, imaging, orthopedics and spine, digestive health, emergency services, lung and thoracic, women's health, weight management and men's health. Our medical center consistently performs in the top 10 percent of hospitals for patient quality and satisfaction and has earned the highest rating in the region for quality of care.
The Scheduling Coordinator will be responsible for delivering a dynamic customer experience to all customers and demonstrate a strong commitment to service excellence.
Under the direction of the Scheduling Department Leadership, the Scheduling Coordinator performs scheduling and clerical functions.
- Responsible for the timely answering of phone calls, responding to e-mails and resolving scheduling inquiries.
- Provide the scheduling team with add-on times for STAT cases and/or any other last minutes add on cases.
- Must be able to prioritize and handle scheduling questions and contact the modality if necessary, to determine the best course of action.
- Ability to deal with ambiguity and last-minute requests.
- Ability to quickly build trusting relationships, gain credibility, and partner with clinical teams throughout all modalities to effectively support Scheduling and Clinical Teams with their scheduling needs.
- Cross-train and help as needed with other scheduling responsibilities.
- Act as a communication liaison between the Scheduling Department and Clinical Modality Leads to ensure cases are effectively coordinated and successfully scheduled.
- Must communicate any issues or concerns to leadership.
- Performs other duties as assigned.
Requirements
- High school diploma or equivalent
- Enthusiastic, friendly, patient focused customer service skills.
- Exemplary communication skills, written and verbal - must be comfortable speaking to patients via phone and successfully communicate pertinent information.
- Professional, effective communication skills required to contact insurance companies to obtain patient benefits.
- Must be a team player with ability to collaborate interdepartmentally and with clinical staff.
- Capacity to multi-task with computer programs while providing patients the highest level of care and attention.
- Works well in a team environment to accomplish common tasks to solve problems and enhance the smooth and efficient flow of the department.
- Medical terminology knowledge and experience in Imaging required.
- Experience in Radiology information systems, Cerner, STAR and Patient Track preferred.
- Organizational skills, attention to detail, follow through, and ability to multitask.
- Strong attention to detail is highly important for this position.
- Ability to meet deadlines and prioritize effectively.
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