Dispensary General Manager

Summary

The Dispensary Manager is responsible for leading their assigned dispensary, ensuring an exceptional customer experience, maintaining a highly engaged and positive team culture, and meeting company defined revenue targets. This role oversees all sales and service, business operations, and cash and inventory management. This position also ensures, consistent SOPs, training and development for all assigned Team Members and ensures regulatory compliance.

Essential Functions and Responsibilities

People Management Responsibilities

• Responsible for interviewing, hiring, on-boarding, training, and managing dispensary staff for all assigned locations
• Oversees dispensary work schedules to ensure adequate staffing to meet customer volume and demand
• Manages employee timekeeping to ensure accurate pay (troubleshoots any pay issues in collaboration with payroll and HR staff)
• Leads by example in performing transactions, meeting sales goals and creating an exceptional customer experience
• Ensures on-going team training and development for assigned team members
• Ensures all staff activities are conducted in accordance with company policies, practices, and procedures
• Manages KPI achievement for dispensary staff and, ensures performance reviews and improvement plans are executed and retained in employee records
• Conducts regular meetings with assigned employees to assess KPI, goal, and task performance, and identify developmental opportunities
• Collaborates with Retail Trainer and Supply Chain Manager to ensure on-going staff training on products, product usage methods, properties of cannabis, cannabinoids, and terpenes
• Utilizes reward and recognition programs to recognize exceptional employee performance
• Addresses HR matters and employee relations issues swiftly and strategically with the HR Team
• Promotes effective communication amongst all assigned teams and ensures national leadership is briefed on key employee issues impacting operations.

Sales and Operations Management Responsibilities

• Regularly monitors P&L and strategizes on the achievement of outlined KPI’s including but not limited to sales, customer service, inventory levels, payroll cost, profitability, and EBITA.
• Implements operational procedures in compliance with applicable state regulations; and ensures legislative and procedural changes relating to the sales and distribution of cannabis are clearly communicated and trained to dispensary staff
• Maintains knowledge on all aspects of the medical and adult-us cannabis industry to ensure customers are benefitting from up to date and effective cannabis practices
• Partners with marketing to deliver effective customer communication that is tailored to specific initiatives and market demographics
• Continually identifies and implements business process improvements in partnership with other Team members
• Performs other related duties as assigned

Financial Management Responsibilities

• Collaborates with Finance and Accounting to manage vendor payments including submission and approval of invoices and prioritizing invoices for payment
• Submits timely invoices and approvals in the Stampli system
• Manages till for each POS location, coordinates with Accounting on cash requirements for store operations

Inventory Management Responsibilities

• Responsible for accurate and efficient inventory tracking
• Ensures adherence to inventory related SOPs in order to promote reporting consistency, mitigate loss, and remain compliant with applicable regulations
• Oversees Supply Chain Manager to ensure adequate stock levels, proper product assortment, and consistent replenishment
• Supports the Supply Chain Manager in maintaining Vendor Relations to establish promotional partnerships, deliver product feedback, and plan for product education

Cash Management Responsibilities

• Ensures cash in store is regularly counted, cross-checked, and balanced
• Collaborates with accounting and finance to ensure adequate cash and change is on-hand to facilitate sales and transactions
• Implements streamlined cash tracking and handling procedures to mitigate loss
• Promptly investigates cash variances and determines cause for any overage/shortage
• Holds team accountable for consistent and accurate cash handling practices
• Safety, Security, and Compliance Responsibilities
• Collaborates with Compliance to meet state reporting requirements (sales, inventory and quarterly reports)
• Maintains up to date knowledge on state regulations and ensures all team members are properly trained on changes or additions to policy
• Ensures all staff members complete required compliance training; and, maintain state credentials
• Responsible for ensuring all team members comply with safety and security standards
• Partners with security team to proactively recognize risk and develop mitigation plans
• Collaborates with the State Security Manager to define policies, practices, and procedures

Qualifications

Education and Experience

• 5 years' experience in high volume, fast-paced customer-facing team management
• Two (2) or more years of dispensary or retail management experience required
• Demonstrated success in retail management including oversight of financial indicators and budgets
• Self-starter with motivational leadership skills
• Exceptional interpersonal and verbal communication skills
• Ability to meet deadlines while maintaining focus on accuracy and attention to detail

Computers and Technology

• Advanced MicroSoft Office Skills (Excel, Word, PowerPoint)
• Experience with point of sale, inventory, and transaction tracking systems including Alpine IQ, Leaflogix, Veriscan, MJ Freeway, Microsoft office, Metrc, and other systems used to facilitate sales and operations

Work Environment and Physical Demands

The work environment characteristics and physical demands described here are representative of those an

employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be capable of lifting 25 pounds to stock product boxes. Position requires frequent reaching into cabinets and displays to show and review product. Ability to maintain a stationary sitting or standing position for up to

eight hours in a day based on business needs and sales volume; and, ability to bend and retrieve products from lower shelves. This role also enters information into sales and tracking systems requiring hand dexterity and the ability visually verify correct product information

Justice Cannabis Co. Code of Conduct

All employees are expected to conduct themselves consistent with the Justice Cannabis Co. Code of Conduct

and Values