Senior Service Technician

Senior Service Technician

Position Specifics

Department:      Service

Reports to:        Service Manager / Store Manager

Purpose

Independently performs complex diagnostics, service repairs, and maintenance work on customer and/or dealer-owned agricultural equipment/outdoor power equipment. 

Responsibilities

• Performs diagnostics and repairs on agricultural equipment and technology
• Mentors Service Technician Trainees and Service Technicians 
• Participates in all job-related training and development. 
• Conducts or supports customer clinics
• Performs diagnostics and repairs in the field as required 
• Accountable for billable time and assigned work orders 
• Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information
• Operates and maintains vehicles, tools, and equipment required to perform job responsibilities
• Maintains a clean work area and performs work in a neat and orderly fashion
• Follows all safety rules and regulations in performing work assignments
• Maintains current knowledge of John Deere and competitive products
• Other tasks assigned by management          

Experience, Education, Skills and Knowledge:

• 5 years of experience performing service repairs; demonstrated experience consistently meeting performance metrics
• Experience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technician’s specialty
• Experience with the mechanical, electrical, and hydraulic systems used in off road, construction, lawn, or heavy equipment
• Experience operating vehicles, tools, and equipment for diagnostic purposes
• Experience with basic computer functions; experience using Service ADVISOR™, or other computer based diagnostic repair tools preferred 
• Experience working cooperatively in a team environment
• Experience communicating effectively verbally and in writing
• Must have an adequate toolset to perform job responsibilities
• Physical demands including lifting up to 75 lbs., walking, standing, and sitting. 
• High School Diploma, GED, or equivalent experience required; Associates degree preferred
• Valid driver’s license required; CDL (Commercial Driver’s License) preferred