How much does a Field Service Engineer II make in the United States? The average Field Service Engineer II salary in the United States is $84,419 as of June 27, 2024, but the range typically falls between $76,282 and $93,705. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Field Service Engineer II Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Field Service Engineer II Salary $68,875 US June 27, 2024
25th Percentile Field Service Engineer II Salary $76,282 US June 27, 2024
50th Percentile Field Service Engineer II Salary $84,419 US June 27, 2024
75th Percentile Field Service Engineer II Salary $93,705 US June 27, 2024
90th Percentile Field Service Engineer II Salary $102,159 US June 27, 2024
25% $76,282 10% $68,875 90% $102,159 75% $93,705 $84,419 50%(Median) Didn’t find job title? Click
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What skills does a Field Service Engineer II need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Repairing: To put something that is damaged, broken, or not working correctly, back into good condition or make it work again.

3.

Customer Satisfaction: Customer satisfaction (often abbreviated as CSAT, more correctly CSat) is a term frequently used in marketing. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals." The Marketing Accountability Standards Board (MASB) endorses the definitions, purposes, and constructs of classes of measures that appear in Marketing Metrics as part of its ongoing Common Language in Marketing Project. In a survey of nearly 200 senior marketing managers, 71 percent responded that they found a customer satisfaction metric very useful in managing and monitoring their businesses. It is seen as a key performance indicator within business and is often part of a Balanced Scorecard. In a competitive marketplace where businesses compete for customers, customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy.

Customer Service 9.72%
Repairing 2.4%
Customer Satisfaction 1.34%
Others 86.54%
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Job Description for Field Service Engineer II

Field Service Engineer II provides on-site support and technical assistance with various products or equipment. Installs, troubleshoots, and provides routine maintenance to products/equipment to ensure proper function and maximize uptime. Being a Field Service Engineer II identifies, analyzes, and repairs product failures and replaces and installs new components or parts as necessary. Inspects and tests completed work to ensure the service meets quality and safety standards. Additionally, Field Service Engineer II develops detailed service reports to document service visits, issues, and troubleshooting actions and logs and tracks maintenance activities. Answers basic customer questions about product/equipment features or issues and escalates complex problems as necessary. Performs start-up testing and customer training on features and the general maintenance of products. Typically requires a bachelor's degree. Typically reports to a manager. The Field Service Engineer II occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Field Service Engineer II typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Salary.com job board provides millions of Field Service Engineer II information for you to search for. Click on search button below to see Field Service Engineer II job openings or enter a new job title here.

Job Openings for Field Service Engineer II
  • Field Service Engineer - CNC Machining Tools - Elyria, OH. Service provider with opening for experienced Service Engineer. Shall install, troubleshoot and ...
    - 5 Days Ago
  • Field Service Engineer II (C2). Future Opportunity - Please submit your application to be considered for future opportunities. If you like to troubleshoot ...
    - 4 Days Ago
  • Field Service Engineer II (C2) - Install Team. 70% - 90% Travel Required. If you like to troubleshoot hardware, solve complex problems, and make equipment ...
    - 2 Days Ago
  • Field Service Engineer III (C3). Future Opportunity - Please submit your application to be considered for future opportunities. If you like to troubleshoot...
    - 4 Days Ago
  • Field Service Engineer III (C3) - N. Phoenix, AZ. Supporting TSMC. Experience with DDP, ETCH, MDP, & EPI highly preferred. DDP Producer GT. DDP Olympia. ET...
    - 4 Days Ago

Career Path for Field Service Engineer II

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Field Service Engineer II, the first career path typically starts with a Field Service Engineer III position, and then Field Service Engineer IV.

The second career path typically progresses to Power Systems Rental Operations Manager.

Additionally, the third career path typically starts with a Field Operations Supervisor position, and then progresses to Field Operations Supervisor, Sr..

Those that have already made the climb...
Patricia B. Prichep, Senior Vice President of Operations and Corporate Secretary
CEL-SCI Corporation, a clinical-stage biotechnology company, engages in the research and development of immune system therapy for the treatment of cancer and other diseases in the United States. The company's lead immunotherapy is Multikine, which has completed Phase 3 clinical trials for the potential treatment of cer... More
Fiscal Year Ended in 2022
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Field Service Engineer II salary varies from city to city. Compared with national average salary of Field Service Engineer II, the highest Field Service Engineer II salary is in San Francisco, CA, where the Field Service Engineer II salary is 25.0% above. The lowest Field Service Engineer II salary is in Miami, FL, where the Field Service Engineer II salary is 3.5% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-3.5%
City, State Chicago, IL Compared to national average
+ 4.9%
City, State Boston, MA Compared to national average
+ 12.1%
City, State New York, NY Compared to national average
+ 16.8%
City, State Dallas, TX Compared to national average
-1.3%

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Understand the total compensation opportunity for a Field Service Engineer II, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
76282
93705
84419

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
78297
97077
87021
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Field Service Engineer II in the United States. The base salary for Field Service Engineer II ranges from $76,282 to $93,705 with the average base salary of $84,419. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $78,297 to $97,077 with the average total cash compensation of $87,021.
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76282
93705

 

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Skills associated with Field Service Engineer II: Electronic Equipment Installation, Equipment Repairs, Electronic Troubleshooting, Technical Troubleshooting ...More

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Jobs with a similar salary range to Field Service Engineer II : Managed Services Engineer

Field Service Engineer II Salary in United States
Field Service Engineer II Salary Graph, Regional Distribution and Summary