What are the responsibilities and job description for the Receptionist position at K&L Gates?
Job Description
At K&L Gates, we are looking for smart, imaginative and hard-working people with diverse backgrounds, experiences and ideas to join us. Perhaps our search for talented visionaries and your search for important and impactful work lead to the same place.
We are seeking a Receptionist to join the San Francisco office. The candidate serves as the ambassador for the office’s reception and conference center space. The Receptionist is responsible for acting as the initial point of contact on behalf of the firm by telephone and in person, as well as overseeing daily operations of the conference center with a focus on professionalism and exemplary customer service. Candidates must be self-starters who possess the ability to work independently and as part of a team. Excellent communication skills and a commitment to providing the highest quality client service are strongly preferred.
KEY RELATIONSHIPS
Lawyers, Administrative Staff, Legal Support Staff and Clients
ESSENTIAL DUTIES
accordance with firm security protocols
- Greet and announce visitors in a friendly and professional manner
- Understand the importance of effective client service; present the firm in a professional manner
- Monitor visitor access as necessary; maintain security by following procedures and controlling access (monitoring log book
- Assist clients and visitors with printing, Wi-Fi connection and other general needs which may include making hotel and
- Ensures office phone system is operating at designated times
- Answer incoming telephone calls and direct call traffic to the proper person
- Take accurate and complete messages for those employees who may be unavailable
- Maintain neatness and organization of reception desk, front closet areas, and conference center spaces, including stocking
- Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use
- General office clean-up to ensure common areas (reception and conference rooms) are clean with professional
accurately and proactively
- Provide concierge service for dinner meetings and after-hour functions
- May provide set-up and clean-up for the office conference rooms to include coffee and beverage services, breakfast, lunch
- Coordinate catering, place orders for food and beverages for use during meetings as assigned
- Coordinate and set-up audiovisual (A/V) equipment; trouble shoot and resolve A/V issues as they arise
- Must observe confidentiality on all client matters and adhere to procedures and guidelines set by all departments of the firm
- Deliver on service commitments in a timely and accurate manner
- Assist with in-house events and gatherings as and when needed
- Organize and distribute kitchen supplies; clean and set up kitchens on all floors which may include emptying dishwasher,
- Maintain inventory control and order supplies as needed, including sodas, water, soaps, utensils, plates, cups, napkins,
- Assign visiting attorney offices to visitors and post assignments on Compass
- May serve as the office's life safety coordinator as well as being the main contact for police, fire, rescue and emergency
- May perform cleaning, dusting and other incidental tasks as assigned
- Assist other staff members with overflow work and provide backup support for other functions as needed
Experience and skills required:
- High School Diploma or equivalent
- Minimum of 1 year professional level work experience
- Previous experience in client service oriented field preferred
ABOUT THE FIRM
K&L Gates is a fully integrated global law firm with lawyers located across five continents in more than 40 offices. We have experienced dramatic growth in the past decade and now rank among the largest U.S. based law firms in the world. We take pride in constantly striving for innovation, imagination and an entrepreneurial spirit. We come up with big ideas and then roll up our sleeves to get the job done, guiding our clients through their most complex issues in a variety of industry sectors and across multiple regions of the world.
The industry recognition the firm has garnered emanates from the foundation of a global community aligned on behalf of our clients. The people at K&L Gates are committed to working together to create a legacy for each other, the firm, our clients, and the communities in which we serve. We thrive in an inclusive and socially conscious environment that embraces diversity and takes a holistic approach to the career evolution of all our professionals.
For more information or to view other job opportunities, please click here to go back to our careers page.
Notice: We participatein E-Verify in certain Firm locations for purposes of verifying employment eligibility.
BENEFITS
We offer a dynamic work environment and excellent benefits.
EQUAL EMPLOYMENT OPPORTUNITY
The Firm is an equal opportunity employer. It is the policy of the Firm that employment decisions shall be based on merit, qualifications and competence. Employment practices shall not be influenced or affected by virtue of a person’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital status, disability, military status or any other characteristic protected by applicable law. This policy governs all aspects of employment including, without limitation, recruiting, hiring, compensation, benefits, promotion, assignment and dismissal. In addition, it is the Firm’s policy to provide an environment that is free of unlawful harassment of any kind including, without limitation, that which is sexual, racial, age-related, disability-related or ethnic background-related.
