Customer Care Specialist

Job description

*Job Overview*

We are seeking a professional and friendly receptionist to join our team. The ideal candidate should have excellent communication skills and be proficient in providing exceptional customer service.

*Responsibilities*

- Greet and welcome guests as soon as they arrive at the office

- Direct visitors to the appropriate person and office

- Answer, screen, and forward incoming phone calls

- Provide basic and accurate information in-person and via phone/email

- Receive, sort, and distribute daily email, mail/deliveries

- Maintain office security by following safety procedures and controlling access via the reception desk

- Order office supplies and snacks and keep inventory of stock

- Complete daily office errands to grocery store and post office

- Manage gifts and cards for staff and clients

- Light janitorial duties to ensure bathrooms and kitchen areas are maintained between routine cleanings

- Assist with weekly staff luncheon: order, pick-up, set-up, and clean-up

- Manage trade accounts and order monthly staff gifts and incentives

- Maintain and promote staff incentives and compliment card system

- Data entry into CRM for new clients

- Manage discovery call work via email and scheduling

- Send engagement letters for the outlined scope of work

- Process invoices for specific projects

- Assist with various data-tracking projects

*Skills*

- Strong time management skills

- Excellent phone etiquette

- Ability to type accurately

- Prior experience in customer service is preferred

- Proficient computer literacy

- Familiarity with general office equipment and procedures

- Extreme attention to detail necessary

Join our team as a Customer Care Specialist to be the first point of contact for our organization, ensuring a positive experience for all visitors and callers.

Job Type: Part-time

Pay: $17.06 - $17.74 per hour

Expected hours: 30 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• No nights
• No weekends

Experience:

• Customer service: 3 years (Required)

Ability to Commute:

• Mesa, AZ 85207 (Required)

Ability to Relocate:

• Mesa, AZ 85207: Relocate before starting work (Required)

Work Location: In person