Supervisor – Operations (Small Format)

Position Overview
As a Supervisor of Operations, you will play a vital role in maintaining the operational excellence of our store, ensuring seamless customer experiences, and contributing to our commitment to being "The Helpful Place”. Reporting directly to the Assistant Manager – Operations Lead, your responsibilities will focus on overseeing daily operations, managing services, and optimizing various processes. If you have a passion for optimizing operations and ensuring efficiency, we invite you to join our team and help us deliver exceptional service to our valued customers.

Essential Duties and Responsibilities

Leadership:
-Provide excellent representation of Kabelin Ace Hardware through fully embodying the company’s core values and what it means to be “The Helpful Place”.
-Supervisors are held to a higher standard and always “Customer Ready.” Show up on time, actively find replacements in advance for shifts, and complete job responsibilities each day with accuracy and thoroughness.
-Lead by example and maintain approachability for associates and customers.
-Delegate responsibilities and tasks to teach and empower your associates.
-Drive store sales to meet and exceed the Plan.
-Share merchandising, cost control, or sales ideas with the Manager for follow-up.
-Prepare and strive for future career advancement.

Operations:
-Possess in-depth product knowledge and familiarity with store layout and product locations.
-Support the Assistant Manager – Operations Lead in managing the daily tasks of associates, ensuring efficient store operations.
-Ensure the prompt and accurate fulfillment of Online, Curbside, and Delivery Orders, providing customers with a seamless shopping experience.
-Oversee all services that require customer follow-up, including assembly, screen repair, glass repair, lock servicing, equipment servicing/warranty issues, etc., ensuring timely and satisfactory completion.
-Ensure proper associate training, supply management, and timely repairs related to all store services to maintain the highest level of customer satisfaction.
-Conduct comprehensive training for the entire team on the register and oversee all cashiering functions, including training sessions, audits, and report management.
-Manage cash office operations efficiently, ensuring accurate and secure cash handling procedures.
-Plan and coordinate delivery scheduling to ensure timely and organized deliveries to our customers.
-Oversee the efficient receiving, sorting, and stocking of deliveries in accordance with best practices.
-Ensure the safe and efficient operation of forklifts, prioritizing safety protocols.
-Accurately complete receiving and transfers, maintaining inventory accuracy.
-Manage product inventory levels, including suggested orders, non-stock ordering, and stock not kept ordering, to ensure products are readily available to customers.
-Oversee inventory-related tasks, including cycle counts, shooting the outs, negative on-hand reports, and other inventory-related reports to maintain accurate stock levels.
-Efficiently process defectives and claims on a weekly basis to manage product quality and customer satisfaction.
-Direct preventative maintenance and repairs to maximize and protect all physical assets, such as the building, fixtures, and equipment.
-Responsible for entering business customer information into HubSpot and maintaining inventory levels for specific business customers, ensuring their needs are met.
-Address and escalate any store IT issues promptly to maintain operational efficiency.

Compensation
$12 - $15 / hour. This is a full-time position at 40 hours/week (some evenings & every other weekend required).

Benefits:
Health, Dental, and Vision Insurance
Paid Time Off & Holiday Pay (on certain holidays)
Retirement Plan with Company Match
Employee Discount

Minimum Qualifications:
High School or GED equivalent.
Possess a valid in-state driver’s license with an acceptable driving record.
Previous retail merchandising experience preferred. Hardware experience preferred.
Standing, walking, lifting (up to 40lbs) and climbing.

***Job responsibilities may change based on the needs of the business.

Acknowledgement:
I have read this job description and fully understand the requirements set forth therein. I understand that this is to be used as a guide and that I will be responsible for performing other duties as assigned. I further understand that this job description does not constitute an employment contract with Kabelin Ace Hardware.