Manager/Director, Fraud Prevention

Kafene is a leading point-of-sale financing partner dedicated to empowering flexible ownership solutions for underserved customers nationwide. By enabling our retail partners to offer flexible lease-to-own (LTO) purchase options for prime and nonprime consumers, Kafene helps merchants grow their customer base and meet the growing demand for furniture, appliances, electronics, tires, and other durable goods. Utilizing more than 20,000 data inputs in tandem with cutting-edge AI and machine learning technologies, our platform creates a best-in-class experience for both merchants and customers. With over $150 million in sales since inception, we are rapidly growing and looking to expand our team.

We take pride in fostering a dynamic workplace culture that values collaboration, innovation, and mutual support. Our team of 100 is spread between a NYC headquarters, a Wilmington office, and fully remote staff across the country. Last year, we were selected for Built In Startups to Watch and Forbes' Best Startup Employers.

We are seeking a Manager/Director of Fraud Prevention to join our growing Risk team. Reporting to the Chief Risk Officer, you will be responsible for developing and implementing robust fraud prevention strategies to safeguard our portfolio and protect the integrity of our products.

You will perform daily fraud monitoring of application activity, consumer payment behaviors, and chargebacks, and you will report the results of daily/weekly/monthly reviews. Working closely with partners and leveraging internal and external data, you will conduct thorough investigations to identify potential fraud issues, patterns, and fraud rings, and work closely with partners to confirm and mitigate the risk effectively. In addition, you will conduct audits to ensure that all merchant and customer procedures are being followed, document audit findings, and notify management of significant issues. 

• Design and deploy comprehensive fraud monitoring reports working closely with the risk analytical team and other partners; own monitoring of Kafene’s merchant network, consumer applications, payments, and delinquent and unbillable customers. 
• Conduct timely fraud investigations based on reports, merchant feedback, consumer fraud complaints, and reviews from servicing teams to identify and prevent potential fraud attacks, patterns, and rings.
• Monitor chargeback and fraud ratios, dispute credit card & ACH chargebacks, and analyze chargeback/fraud data to make recommendations for new business procedures.
• Foster relationships across Product, Engineering, Data Analytics, Operations, Customer Success, and other internal teams to gather evidence and align fraud mitigation policies and procedures.
• May participate in external fraud meetings to understand new fraud trends and fraud prevention tools.

• 5 years of experience in financial services, with a focus on fraud case review and operations. 
• Strong fraud investigation skill sets with attention to detail to link various events to identify fraud behaviors.
• Proven track record in developing an enterprise-wide fraud operation strategy in the financial industry. 
• Knowledge of BSA, AML, OFAC, US Patriot Act, Red Flags Rule, Reg E. and related laws preferred
• Ability to multitask prioritize workload and follow up with excellent communication skills.
• Ability to meet all deadlines while maintaining productivity, quality, and department adherence standards. 
• Strong interpersonal skills with the ability to collaborate with partners to drive business forward.
•  Python or SQL experience preferred

• Base Salary: Earn a competitive base salary ranging from $85,000 - $135,000 a year.
• Healthcare: We prioritize your well-being by covering 80% of medical, dental, and vision insurance costs. Additionally, we contribute 75% of the premium for your spouse and/or dependents.
• Retirement Benefits: Begin planning for your future from day one with our 401k plan.
• Paid Time Off: We understand the importance of work-life balance. That's why we offer flexible paid time off days starting from day one of your employment.

Kafene is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to jobs@kafene.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.