Population Management Support Coordinator

This position is under review and must follow the guidelines in accordance with the respective collective bargaining agreements and/or NLRB definition of a confidential employee. This position must be reviewed in partnership with HR Consulting prior to posting. Identify, track  and contact patients for the purpose of  achieving out reach program goals and achievements associated with improving the quality of care.  Maintain records, statistics  and data bases associated with local, regional  program goals and regulatory requirements.  Under the direction of and in collaboration with other healthcare professionals  assist patients in identifying and using resources that improve quality of care.

• Under direct supervision, track patient populations to obtain statistical information related to specific program goals associated with  health care management and  assure that patient records are updated.


• Obtain from patients health care information, record data, maintain care management data bases and generate reports relating to specific care management programs.


• Using established measures and criteria to identify patients within specific care programs.


• Under direct supervision and using established formats, develops letters, forms and other media required to educate and retrieve information from patients associated with specific care programs.


• Notify enrolled members in care management and health care classes and track attendance.


• Distribute educational materials.


• Contact patients by phone and correspondence in following up patient compliance with medication use, physician visits and reinforcing self care management skills.


• Support Physicians by generating annual screening, utilization, compliance and other reports associated with care management and program performance.


• Under direct supervision uses data bases and reports to ensure patient conformity to specific care programs and regulatory compliance Acts as a liaison between patient community and other Kaiser resources.


• Makes recommendations for Patient referrals when necessitated by non-compliance to treatment regimens or otherwise necessitated to achieve program or regulatory compliance.


• Perform other related duties as may be assigned.

Qualifications:

• N/A

• High School Diploma or General Education Development (GED) required.

• N/A

• Excellent Customer Service and verbal and writing skills, sufficient to author correspondence with minimal supervision.


• Fluency in the typical office software applications such as Word, Excel, Access, Power Point at a level sufficient to build data tables and develop queries.


• Must be able to work in a Labor/Management Partnership environment.

• Minimum three (3) years of progressively responsible health care experience.


• Bachelors degree in Health Care (LVN or other similar course of study) preferred.

Notes: 

• May support KP Membership fairs, must be able to lift up to 35 pounds. May include weekends.


• This is a temporary position for approximately 5 months