What are the responsibilities and job description for the SUPERVISOR SPORTS BOOK position at Kansas Star?
Position Description:
The Sportsbook Supervisor is responsible for the operations of a specific area of the Sportsbook during assigned shift including but not limited to approving or denying wagers from customers, scheduling of staff, and ensuring compliance with state and federal regulations.
- Supervises Sportsbook Associates; ensures all transactions are performed according to Company policies as well as state and federal regulations
- Monitors all monies being wagered
- Approves or denies wagers from guests in conjunction with the Risk and Trading team
- Maintains Sportsbook vault
- Conducts sweeps/bankroll increases on cashier drawers as necessary
- Monitors performance, conducts basic maintenance, and customer experience on kiosks
- Handles escalated guest disputes in the Sportsbook
- Reports issues and discrepancies to management immediately
- Advises management of any operational concerns
- Assists with training, developing, measuring performance, disciplining, and/or scheduling department staff, as assigned
- Enforces Company's Standard Operating Procedures
- Maintains high visibility throughout the Sportsbook
- Provides outstanding customer service in a timely manner to both guests and fellow employees
- Performs other duties as assigned
Position Requirements:
- Minimum of 1 year of experience with cash handling and sportsbook betting experience preferred
- Previous supervisory experience preferred
- At least 1 year of ticket writer/cashier experience preferred
- Must be able to obtain and maintain a gaming license and satisfy all regulatory requirements
- Strong collaboration and project management skills
- Excellent written and verbal communication skills
- Ability to thrive in a fast-paced, team-oriented environment
- Experience in sports or online gaming highly desired
- Exceptional interpersonal skills in dealing with employees and customers
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Salary : $43,400 - $54,900