Collector I

Kapitus is looking for a diligent collector to join our growing Operations team. You will report to the Collections Team Manager and collect on defaulted accounts owed to the company. You will work with Operations Management Team to meet the monthly targets.

Primary Responsibilities Include:

Provide tools, strategies and best in class service to establish repayment behaviors with customers

· Develop and negotiate payment plans, while adhering to all legal regulations and compliance requirements

· Keep detailed records of all customer communications, payment plans that customers have agreed to, and amounts paid

· Performs maintenance, research, and resolution on past due accounts

· Ensure appropriate written correspondence is generated and sent to customers

· Access database information, pulling up credit reports, and locating other publicly available records in adherence to the Fair Debt Collection Practices Act

· Achieve department KPIs for calls to customers and payment arrangements, while meeting all quality guidelines

· Identify and recommend improvement opportunities to all collections/recovery specific platforms, systems and tools to support operational effectiveness, improve customer experience, and to remain at the forefront of technology in the collections space

Qualification and Traits:

· 2 Years of Collections, Recovery or Sales experience

· Call Center experience

· Strong written and verbal communication

· Experience being a contributor for policies and procedures

· Experience achieving metric and quality performance

· High School Diploma or GED

The Benefits of Working at Kapitus:

• Competitive Base Salary
• Medical, Dental and Vision Coverage
• 401K
• Life Insurance at No Cost to Employees
• PTO Including Rollover Vacation Days
• Commuter Benefits

About Us:

Kapitus is one of the most reliable and respected names in small business financing. As both a direct lender and a marketplace built with a trusted network of lending partners, we can provide small businesses the financing they need, when and how it is needed. We have spent the past 15 years building a culture that makes us excited to come to work in the morning. Our company is fast paced, teammates need to be self-directed and have an internal motivation to do the right thing, even when the right thing takes a lot of hard work. We show our teammates our appreciation by offering great benefits, competitive pay, and solid opportunity for growth.

Consideration will be given to qualified remote candidates residing in states where Kapitus and/or one of its subsidiaries has an established physical presence.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Commission pay

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Excel: 1 year (Preferred)

Work Location: Multiple Locations