What are the responsibilities and job description for the CUSTOMER SERVICE position at Kaspar Companies?
Primary Function:
Provides quality service to customers, vendors, potential customers and co-workers via telephone, in person and email. Maintains in-depth knowledge of products and services offered by the company to maximize the efficiency of the organization
Position Responsibilities include (but not limited to):
Skills:
Qualifications:
Physical Requirements:
Work Environment:
Provides quality service to customers, vendors, potential customers and co-workers via telephone, in person and email. Maintains in-depth knowledge of products and services offered by the company to maximize the efficiency of the organization
Position Responsibilities include (but not limited to):
- Enters data into computer system
- Follows up on orders to ensure delivery and customer satisfaction
- Listens to customer complaints and suggestions and discusses resolution requests with Supervisor
- Obtains customer feedback for continuous improvement
- Records and files copies of orders received
- Confers with production, shipping, warehouse, or design to expedite or trace missing items
- Some travel may be required (5%)
- All other duties assigned by management
Skills:
- Excellent communication skills in both written and spoken formats
- Basic math skills, ability to add, subtract, multiply and divide using whole numbers, fractions and decimals
- Basic computer software skills (MS Office, Outlook, etc…)
- Ability to apply common sense understanding to carry out instructions furnished in written or oral forms
- Ability to work closely with customers and all employees
- Ability to maintain a clean, neat and appealing work environment and personal appearance
Qualifications:
- High School diploma or general education degree (GED) preferred but not required
- Familiarity with MS Office Applications (Word, Excel, Access, Power Point, Outlook, etc...) and ERP software preferred
- Must possess 5 year driving record with clear history for the past three years
Physical Requirements:
- Must be able to sit and/or walk (33-75%) for extended periods of time
- Must be able to stoop, bend, twist and lean (10-25% )
- Must be able to lift 25 pounds occasionally (0-33%)
Work Environment:
- Typically inside a climate-controlled office and is required to occasionally move from office to manufacturing areas and outdoors to perform duties
- Occasional exposure to manufacturing environment where the use and wear of proper protective equipment (PPE) such as safety glasses or side shields on glasses and closed toe shoes are mandatory
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