Dental Office Receptionist / Business Office Associate

Job Summary:

We are seeking a skilled, motivated, and out-going Dental Receptionist / Front Office Associate to join our team at Kaukauna Family Dentistry! This team member will be responsible for providing exceptional customer service and administrative support in a dental office setting. The ideal candidate will have experience working in a dental office and possess (or quickly gain) knowledge of dental terminology, basic scheduling, software and office systems.

Responsibilities:
- Greet patients and visitors in a friendly and professional manner.
- Answer phone calls, schedule appointments, and help to manage the front desk (along with our other receptionist and team members).
- Verify patient insurance coverage and collect necessary information.
- Submit and follow-up on insurance claims and payments.
- Maintain patient records and update information as needed.
- Assist with billing and payment processing.
- Coordinate referrals to specialists as required.
- Ensure compliance with HIPAA regulations and maintain patient confidentiality.

Experience:
- Previous experience as a dental or medical receptionist is preferred.
- Familiarity with dental terminology and procedures is also helpful.
- Proficiency in using dental office software such as Eaglesoft or similar software.
- Ability to learn and utilize cloud-based software, such as Dental Intelligence.
- Excellent communication skills, both verbal and written.
- Strong organizational skills with attention to detail.
- Ability to multitask and prioritize tasks effectively.

We are a small dental practice focused on preventive care and general dentistry for the whole family. Our team is close-knit, kind, and works well together. We all strive to deliver the best care possible to each and every patient. Being a part of our team requires living by our Core Values. These include:

-People First
-"We" before "Me"
-Excellence in all We Do
-Lifelong Learners
-Proactive Problem Solvers
-Happy to Help!

Expected hours: “Full-time” (about 34 hours/week) is preferred, but Part-time, (minimum 6 hours per day, 24 hours per week) with pro-rated benefits, could be considered also.

We would ask that on occasion you make arrangements to work our full hours, when needed to cover others while they may be out of the office.

We look forward to hearing from you to discuss this opportunity! Thank you!

Job Types: Full-time, Part-time

Pay: From $20.00 per hour

Expected hours: 24 – 34 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Opportunities for advancement
• Paid time off

Healthcare setting:

• Dental office

Schedule:

• No weekends

Experience:

• Customer service: 1 year (Preferred)
• Computer skills: 1 year (Required)

Ability to Commute:

• Kaukauna, WI 54130 (Required)

Ability to Relocate:

• Kaukauna, WI 54130: Relocate before starting work (Required)

Work Location: In person