E-Commerce Director

KD Market

We are an ethnic focused (mainly Polish and other Eastern European) grocery chain in the Chicagoland area. Our lines of merchandise include a variety of imported and ethnic label brands as well as unbranded products such as produce, meat, bakery, prepared foods and deli items. We are establishing an E-commerce presence for our specialty and niche products to be able to reach the national ethnic market.

Position Summary

The Ecommerce Director role is to manage all aspects of our eCommerce business including, business planning, content strategy and development, promotional campaigns and other online marketing, website design, customer service, web analytics, web technologies, and order shipment.

Responsibilities

The Director, eCommerce is the head growth strategist for eCommerce and will analyze and recommend actionable insights to drive the business and achieve long-term strategic objectives

Lead site operations and merchandising strategy and conceptualize new features that improve the site experience and performance and maximize revenues

Be customer-obsessed, create and continuously improve the user experience

Develop and implement strategies that improve visitor engagement and conversion across all platforms

Serve as the go-to person for insights and strategic direction related to site traffic and merchandising performance, leveraging data and driving to improve eCommerce KPIs such as project starts/finishes, add to cart and overall conversion

Advance & develop best in class onsite search and personalization capabilities

Adjust the site strategy based on assessment of the competitive landscape

Collaborate with the Merchandising team to optimize pricing, assortment (including online only), promotions and site penetration/expansion

Work collaboratively with Marketing to deliver best-in-class digital marketing to drive sales, profit, and engagement

Driving customers acquisition and topline growth through SEM, SEO, affiliate marketing and display retargeting focusing on revenue goals all while being value and mission driven

Report analytics to understand user behavior across digital channels help improve site engagement and increase conversation of key metrics

Partner with IT to deliver website design initiatives with the objective of driving traffic and revenue to our site

Core Competencies

• Focused on outcomes and results
• Customer relationship management
• Knowledge of logistics
• Ability to communicate with developers and knowledge of IT and web technologies.
• Online Marketing: the generation of traffic to a store
• Data Analysis: able to collect, interpret and implement changes in the sales strategy based on raw data

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Mount Prospect, IL 60056: Reliably commute or planning to relocate before starting work (Required)

Experience:

• E-commerce: 1 year (Preferred)

Work Location: One location

• Health insurance

Salary : $45,000 - $55,000