IT Manager - SAP S/4 HANA

IT Manager – Supply Chain business applications, is responsible for the implementation and support of specific business applications. This role will have primary responsibility for the relationship between business users and technology. This position is expected to engage and deliver value as outlined by business requirements, including management of team members. Expectations included detailed understanding of SAP’s processes and configuration related to Supply Chain capabilities – including S/4 HANA Material Management, Purchasing/Procurement, Demand planning, Manufacturing, Quality Management, Inventory Management, Warehouse Operations and Logistics.

1.       Lead the Supply Chain functional team through build, testing, and deployment phases of SAP implementation.

a.       Collaborate with business process leader(s), consultant(s) and other functional and technical leads to develop planning, manufacturing, procurement and warehouse operations capabilities.

b.       Lead / Facilitate (with consultants) work-shops, design sessions and gap analysis based on requirements

c.       Gain commitment from multiple functional leaders simultaneously on design decisions.

d.       Understand and own configuration for PTP and adjacent business process.

e.       Manage other associates in configuration of other SAP capabilities.

f.        Develop functional specification, configuration documentation, testing scripts, etc., and other such project artifacts.

g.       Communicate targets, measures, and status.

2.       Validate and streamline business process for SAP

a.       Appropriately influence the business process leaders towards standard SAP

b.       Educate stakeholders and project team members on SAP functionality and best practices

c.       Ensure SAP functionality is leverage ahead of custom code

d.       Advocate for end-user adoption and improvements in usability.

3.       Coordinate business sign offs and deployment strategy

a.       Partner with business leaders to achieve alignment

b.       Meditate as defects and functionality are disputed

c.       Vet deficits and associate resolutions based on business value

d.       Develop a global template for SAP deployments

e.       Roll-out SAP by region/location. Etc.

4.       Stabilize business processes & leverage SAP investment

a.       Establish release strategy for support and projects

b.       Reduce “keep in lights on” efforts

c.       Support business process leads / member of the power user group to develop business cases.

d.       Understand the changing SAP landscape

e.       Develop roadmap of projects based on organizational needs

f. Evaluation technology products and appropriate methodologies.

  Producing Results – Meets or exceeds established goals and objectives.

Demonstrates a strong sense of urgency in solving problems and getting work done.

Ensures time, resources and actions are focused on priorities that contribute to meeting business goals and objectives.

Seeks out advice, help  and  information  when  needed  to  accomplish responsibilities.

  Stellar Service – Meets or exceeds both internal and external customer requirements utilizing customer service concepts and techniques.

Demonstrates positive, customer service focus.

Builds customer loyalty by utilizing the STAR qualities to create Positive Defining Moments in the three dimensions of service.

Anticipates customers’ needs and proactively seeks to meet them; responds to unexpected customer requests with sense of urgency and positive action.

Seeks opportunities to dazzle customers whenever possible.

Demonstrates sincere concern and empathy when a customer complaints or has an issue.

5 years of SAP Experience; at least two full life-cycle S/4HANA implementation

3 years of MM, PP, QM

1 Years of EWM preferred

  1 years of ATP (Available to Promise) Optional