Clinic Admissions Clerk

Description

Days and Hours:

- Monday - Friday; 8:00am - 5:00pm

- Saturday Rotation; 8:00am - 12:00pm

Essential Job Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and / or ability required:

Job Title: Clinic Admissions Clerk

Department: Clinic

Reports To: Director of Primary Care

Position Summary: Responsible for reception, scheduling of patients appointments for the Minden Medical Clinic. Performs other routine duties associated with the operation of a Rural Health Clinic Office.

Essential Job Functions Duties and Responsibilities

RECEPTION DESK

• Responsible for scheduling patients for Minden Medical Clinic providers both via phone and face-to-face
• Receives telephone calls and faxes, screens incoming telephone calls from patients, directing them to appropriate personnel.
• Greets patients and visitors to the clinic in a pleasant and professional manner.
• Collects and verifies patient demographic information. Obtains copies of patient identification, and insurance card.
• Provides patients with and assures completion of required forms for billing purposes.
• Responsible for maintaining the appearance of the waiting area during business hours.
• Other duties as assigned.

HEALTH INFORMATION MANAGEMENT

• As needed access patient medical records from HIM Department in preparation for incoming patients and/or for use by clinic staff.
• Ensures the safety and security of PHI.
• Other duties as assigned.

General Requirements:

Personal Responsibilities

• Works in harmony with assigned co-workers and other department staff.
• Is punctual in attendance. Adjusts personal schedule to work as scheduled. Provides proper notification for absence as per hospital policy.
• Accepts and responds to constructive criticism, assigned duties and suggestions in a cooperative manner.
• Demonstrates the ability to accept and implement change
• Completes assignments accurately and on time.
• Participates in continuing education programs and staff meetings as evidenced by attendance records.
• Where applicable, floats to other areas as assigned; responds to floating requested with a positive attitude.
• Willingly accepts assignments to special projects.
• Attentive to detailed record-keeping and required paperwork inherent to the position.
• Demonstrates kindness, courteousness, and sensitivity to patients, families, members/significant others, visitors, physicians, and co-workers at all times.
• Appears well groomed and observes established dress guidelines, visibly wearing the name identification badge.
• Displays self-respect and pride in KCHS.

Customer Service

• Assists all patients, family members/significant others, visitors, physicians, and co-workers in a friendly manner.
• Introduces self and uses caring, thoughtful words either in person or on the telephone.
• Demonstrates ethical and appropriate behavior for a healthcare environment to include, but not limited to, dignity, patient’s rights and privacy, and the maintenance of confidentiality of patient information.
• Demonstrates caring. If unable to assist an individual in need, offers to find someone who can.
• Demonstrates proper telephone etiquette. If transferring a telephone call, announces the caller and briefly explains the situation before ending the transfer.
• Always makes eye contact when speaking with patients, family members/significant others, visitors, coworkers, etc. Knocks before entering a room or office. Addresses all individuals courteously.
• Keeps voice down, does not shout or use improper language. Responds to all inquiries promptly and courteously.
• Shares information so that the people who need to be aware of the facts are informed.

Infection Control

• Demonstrates adherence to infection control policies as evidenced by in-service attendance records and employee practices
• Demonstrates correct hand washing technique.
• Demonstrates knowledge of appropriate personal protective equipment (PPE) and uses same in practice.

FINANCE AND SUPPORT SERVICES

• Receives payments for services and documents them in the appropriate manner, includes posting of payments, and monitoring of petty cash supply.
• Checks patient out of the clinic following treatment, scheduling for return visit if needed.
• Researches verification of patient benefits for United Healthcare Community Plan, Well-care, and Nebraska Total Care.
• Researches verification of patient benefits for Medicare Part D (immunizations)
• Performs other related administrative and clinical support service functions as assigned.

OTHER RESPONSIBILITES

• Coordinates pharmaceutical educational lunches.
• Maintains cleanliness of clinic breakroom.
• Notifies the Infection Control Nurse of real or potential exposures.

Risk Management & Safety Program

• Demonstrates adherence to risk management and safety policies and codes as evidenced by in-service attendance records and employee practices.
• Maintains a clean and safe environment for patient and co-workers.
• Follows all general safety rules.
• Notified the Safety Director and/or Risk Manager of incidents involving injury or having the potential for injury. Submits incident reports according to hospital policy.

Requirements

Educational Responsibilities

• Completes required CareLearning modules
• Attends mandatory Safety training in-services yearly
• Completes other required certifications or classes as necessary to perform the essential functions of the job.
• Attends routinely scheduled staff meetings.

Qualifications:

Education and/or Experience:

• High School Education or equivalent

Certificates, Licensure, Registrations:

• Basic Life Support (BLS)

Knowledge, Skills and Abilities:

• Ability to work cooperatively and communicate effectively to maintain good working relationships with patients, staff, and healthcare providers.
• Must be capable of communicating clearly (reading, writing and speaking) in the English Language.
• Must be proficient in the operation of a personal computer with Microsoft Office, Outlook, and the Internet
• Must be capable of reading and comprehending KCHS policies and procedures.
• Excellent customer service skills.