What are the responsibilities and job description for the Customer Service Representative position at KEB America?
The Customer Service Representative is responsible for handling customer requests and working closely with outside sales staff to increase sales.
Reports to: VP of Automation and Drives
Essential Duties & Responsibilities:
- Handle customer requests
- Quote products
- Receive and process incoming purchase orders
- Follow safety rules and keep clean/orderly work area
- Perform other duties as required or assigned
** Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.**
Qualification Requirements
Education/Experience
- 2 year Business Associate Degree or
- Equivalent 2-3 years customer service experience in business environment
Knowledge/Skills/Abilities
- Basic computer skills
- Advanced knowledge of Microsoft Word
- Ability to communicate clearly and effectively (written and verbal)
- Work well independently as well as with others
- Ability to work independently with minimal supervision
- Ability to multi-task
- Have attention to detail
- Able to proficiently read and write in English
- Able to follow all safety rules
Working conditions: Office environment
Why KEB America?
KEB America is a leading manufacturer of industrial automation solutions. Products range from electromechanical clutches and brakes, to AC servo motors, to industrial PLCs.
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