Computer Technician I

Keeneyville School District #20

Position: Computer Technician II

Reports to: Asst. Director of Information Technology & Infrastructure

Employment: 260 days full-time

Qualifications and Requirements:

• Experienced with help desk operations including opening, resolving, and follow-up support calls.
• Proficiency with Microsoft 365, Windows 10, and Active directory.
• Proficiency with Google Admin portal.
• Troubleshooting skills in computer hardware and software.
• Accountability - accept responsibility and account for actions of self.
• Active Listening - convey and understand the comments and questions of others. Know how to understand what the user needs vs. wants and be able to articulate that in a conversation.
• Analytical Skills - use thinking and reasoning to solve a problem. Understand expected behavior versus observed behavior.
• Customer Oriented - take care of the customer’s needs while following College procedures.
• Creative thinking - produce a new concepts or ideas.
• Detail Oriented - pay attention to the details of a project or task.
• Initiative - make decisions or take actions to solve a problem or reach a goal. Be proactive instead of reactive to department needs.
• Interpersonal - get along well with a variety of personalities and individuals.
• Judgment - formulate a sound decision using the available information.
• Reliability - trait of being dependable and trustworthy.
• Self-Motivated - internally inspired to perform a task to the best of one’s ability using your own drive or initiative.
• Time Management-utilize the available time to organize and complete work within given deadlines.

Duties and Responsibilities:

• Performs all assigned duties in compliance with internal SOPs and external regulations.
• Brings compliance issues to the attention of management.
• Assures quality customer service to all customers.
• Assists with work coordination and training.
• Provides technical guidance to peers as appropriate.
• Configures, installs and maintains PC's, laptops, printers, scanners, print servers, terminal servers and other peripheral hardware.
• Identifies hardware and software problems, local area network communications malfunctions and connectivity problems to include problem resolution.
• Monitors, reviews, and updates trouble tickets using tracking software and provides resolution documentation to expand knowledge base.
• Manages projects related to PC hardware and software upgrades or replacements.
• Defines standards and writes SOPs related to hardware configuration.
• Performs all other duties, at the discretion of management, as assigned.

February 2023

Keeneyville School District #20

Physical Requirements:

While performing job, employee is required to: (F = Frequently, O = Occasionally, S = Seldom)

Climb Ladders O Kneel F Lift/Carry > 50 lbs. O Push/Pull > 50 lbs. O Talk F

Climb Stairs F Lift/Carry under 10 lbs. F Push/Pull under 10 lbs. F See F Twist F

Crawl O Lift/Carry 10-25 lbs. O Push/Pull 10-25 lbs. O Squat F Walk F

Hear F Lift/Carry 25-50 lbs. O Push/Pull 25-50 lbs. O Stoop/Bend F Standing F

To be considered for this position, please complete an application online

at: http://www.generalasp.com/ndep/onlineapp

February 2023

Job Type: Full-time

Pay: $46,000.00 - $50,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• IT: 3 years (Preferred)

Work Location: On the road

Salary : $46,000 - $50,000