Office Coordinator / Agent Services Coordinator

About Us

Our family of three brokerages is New England's flagship Keller Williams group. We transact over $1.7 BILLION in annual sales with over 2,000 units sold, and provide unparalleled training and support. From solo agents just getting started to expansion teams covering multiple states, we provide systems and solutions to support and grow your business. We are always on the lookout for new agents and the top talent who supports them!

About Role

We're growing and looking for an Agent Service Coordinator to join our team! The ideal candidate will have excellent organizational and communication skills, as well as a strong understanding of customer service and ability to web-based real estate technology platforms. The Agent Service Coordinator will be responsible for scheduling appointments, managing inbound consumer and agent inquiries (phone, mail, email), assisting agents with technology, and ensuring that all requests are handled in a timely and efficient manner. This position is at the center of office life for our agents and staff -- acting as part traffic cop, part cat-herder, and part problem-solver -- and requires an individual who is detail-oriented and able to work independently with minimal supervision.

Responsibilities Include:

• Coordinating agent services tasks for leadership and agents
• Provide information, tech support, and resources to agents needing help
• Assist leadership in coordinating activities, events, and classes
• Maintain accurate records for various office workflows
• Support Director of Operations in maintaining a consistent level of day-to-day workflow, maintenance of facilities, and general office operations

Examples of Daily/Weekly Activities:

• Manage/Route mail and deliveries
• Manage/Route incoming calls and emails to agents or staff
• Maintain the appearance of office
• Stock kitchen and office supplies
• Running weekly agent brochures as requested
• Assist and support Team Leader with recruiting activities
• Assist Market Center Administrator with reporting/workflow
• Act as Lead Contact for new agents onboarding
• Meeting with agents who need guidance or training on our proprietary CRM or workflow
• Prepare training room technology for classes, events, and team meetings
• Weekly check-ins with Director of Operations and Agents Services in other offices

Real estate experience is not required. A passion for office and business administration, and for creating and maintaining an environment of positivity, excellence, and achievement within the office is. We will provide plenty of initial and ongoing training. This is a nimble, fun, and energetic office growing our agent count, and pride ourselves on calling each other our KW Family!

NOTE: We are considering local applicants only, please. Applicant should live within approximately 10-15 minutes commute of Newton Center, MA.

Job Type: Full-time

Pay: $24.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program

Experience level:

• 2 years
• 3 years
• 4 years
• 5 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Newton Center, MA 02459: Relocate before starting work (Required)

Work Location: In person