Market Center Administrator

Job Summary

The Market Center Administrator (MCA) is responsible for ensuring the productivity and efficiency of the office while supporting the Team Leader and Operating Principal. This role involves managing financial and operational aspects of the Market Center, maintaining strong relationships with associates, and improving business processes. The MCA serves as the Market Center’s Chief Financial Officer and Chief Operations Officer.

Key Responsibilities

The MCA's responsibilities cover three primary areas:

• Accounting
• Full charge accounting and computerized bookkeeping.
• Staff payroll and acting as the liaison to the CPA.
• Maintaining comprehensive office files (accounting, general ledger, associate, employee, listing, contract pending, and closed contract files).
• Monthly reporting to Keller Williams Realty International (KWRI) of all production and accounting figures.
• Processing and paying associate commissions.
• Operations and Administration
• Hiring and managing receptionists and Assistant MCAs.
• Managing interactions with staff, associates, and vendors.
• Purchasing supplies and ensuring the professional appearance of all physical facilities.
• Overseeing office equipment maintenance and repairs.
• Maintaining current and secure computer systems and passwords.
• Delegating tasks and ensuring comprehensive office coverage.
• Support
• Promoting the WI4C2TS and KW culture among agents, staff, and ownership.
• Assisting in new agent/employee orientation and training.
• Providing computer services and support for WinMORE and MYOB systems.
• Supporting the Team Leader in managing agents and the Market Center.
• Assisting in the preparation and distribution of the KW Weekly newsletter.
• Calculating and reporting for local, regional, and international awards.

Additional Responsibilities

• Ensuring compliance with company policies and regulatory requirements.
• Training administrative assistants and transaction coordinators.
• Managing and optimizing MC financials, budget, accounting, and data entry.
• Handling MC bills and tracking agent details.
• Maintaining updated records and managing agent payments.
• Reviewing data and reports to discuss key metrics.
• Managing licenses, expiration follow-up, and CE reminders.
• Developing and updating the office manual.
• Keeping KWRI and regional calendars up-to-date.
• Organizing and executing event planning.
• Managing office supplies and assisting agents with office needs.
• Performing bank reconciliation with accounting software.
• Overseeing PTO and scheduling.

Knowledge, Attitude, Skills, and Habits (KASH)

Knowledge

• Expertise in business operations, HR, and management principles.
• Advanced proficiency in Google Suite (Gmail, Calendar, Google Sheets, Docs, etc.).
• Understanding of compliance and regulatory requirements.
• Background in business financials and accounting.
• Strong mathematical and numerical skills.

Attitude

• Rational and logical approach to problem-solving.
• Highly self-motivated and proactive.
• Ethical with high integrity.
• Professional and separates personal from work responsibilities.
• Enjoys and embraces challenges.

Skills

• Task-oriented with strong organizational skills.
• Excellent interpersonal and communication abilities.
• Proficient in creating tracking systems in Google Sheets.
• Detail-oriented with strong accuracy.
• Capable of delegating and teaching others effectively.

Habits

• Incremental implementation of systems and procedures.
• Maintains thorough organization in all work aspects.
• Manages time effectively and maintains healthy boundaries.
• Adaptable and flexible in response to changing needs.

Qualifications

• Bachelor’s degree in Business Administration, Management, or a related field.
• Minimum [X] years of experience in business management, HR, or a similar role.
• Proven experience in team leadership, financial management, and compliance.
• Strong understanding of business operations and strategic planning.
• Accounting degree desired but not required.

Working Conditions

• Part-time position initially, transitioning to full-time by the end of the year.
• Primary location: 31 Main Street, Suite 3, Oneonta, NY 13820.
• Flexibility required in terms of working hours.
• Travel required for various national trainings and regional meetings, with expenses covered by the company.
• Commitment to being present in the office during regular business hours.

Performance Metrics

• Completing weekly soft closes and monthly closes, including auditing information, correcting errors, and reporting data to the leadership team.
• Sending all information to KWRI monthly.

Professional Development

• Additional Keller Williams-specific training will be provided (financials, managing a brokerage, Command CRM, AccountEdge Accounting Software etc.).

Team Collaboration

• Collaboration with the Team Leader (TL) and Operating Principal (OP) regularly.
• Support agents as part of a cohesive team.

Reporting Structure

• Reports to: Team Leader and Operating Principal
• Supervises: Virtual financial assistant, compliance assistant, and other relevant personnel

Company Culture

• We emphasize a supportive, collaborative work environment where team members are encouraged to grow and excel. Our values include integrity, respect, and a commitment to excellence.

Work-Life Balance

• We believe in maintaining a healthy work-life balance and support our employees in achieving it.

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• 401(k) matching
• Paid time off

Schedule:

• Monday to Friday

Experience:

• Accounting: 5 years (Required)
• Office management: 5 years (Required)

Ability to Commute:

• Oneonta, NY 13820 (Required)

Ability to Relocate:

• Oneonta, NY 13820: Relocate before starting work (Required)

Work Location: In person

Salary : $1,000 - $55,000