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Customer Service Representative - State Farm Agent Team Member

Kelly Lefcheck - State Farm Agent
Raleigh, NC Full Time
POSTED ON 5/8/2024
Benefits:
  • Bonus based on performance
  • Dental insurance
  • Free food & snacks
  • Health insurance
  • Paid time off
  • Vision insurance

ROLE DESCRIPTION:
As a Customer Service Representative, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:
  • Establish customer relationships and follow up with customers as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
QUALIFICATIONS:

  • Dedicated to providing an amazing customer experience.
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members.
  • Proactive in problem-solving.
  • Must have (or be willing to obtain) NC Property & Casualty, Life & Health Insurance Licenses.
  • At least one year of customer relationship experience preferred.
  • Must be able to work in an office, Monday through Thursday 9am to 5pm and Friday 9am to 4:30pm
BENEFITS:
  • Hourly pay plus commission/bonus
  • Growth potential/Opportunity for advancement within my office
  • Paid time off (vacation and personal/sick days)
  • Health Insurance, Vision and Dental
  • Personal/Professional Development Opportunities
  • Valuable career-building experience

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