What are the responsibilities and job description for the Analyst position at Kelly?
As a Sales Support Specialist placed with KellyOCG you will be responsible for the following:
Daily Operations:
Subject Matter Expert(SME)
- Provides on hours and on call support to support field inventory returns
- Expert on SAP, JJCC, Optimizer, Lighthouse.
- Primary point person for Day to Day Business Inquiries that have been escalated
- Key Account Management
- Resolves or refers all escalated sales issues to leadership team
- Perform routine trending on all order issues and concerns
- Investigate all identified trends and brings to the attention of management
- Develop appropriate resolutions for all trends
- Runs key reports on a daily, weekly, monthly, annual basis, performs necessary analytics and addresses any concerns.
EDUCATION and/or EXPERIENCE:
- Associates Degree preferred
- 3-5 years of in depth business knowledge and customer focus
- Experience in Distribution or Logistics
- Proficient with Excel, Access, FileMaker Pro
- Adept organizational, verbal and written communication skills.
- Works independently.
- Able to influence without direct reporting responsibility
- Key Account Management Skills
- Serves as subject matter expert for the business
- Advanced problem solving and analytical experience.
- Prior working experience working in real-time environment, managing achievement of competing priorities and deadlines and/or case coverage.
- Strong analytical, working knowledge of Lean methodology and/or certification preferred.
- Demonstrated leadership as well as proven ability to develop and maintain effective business partnerships.
- Strong expertise in MS Office application and Internet navigation
- Strong computer skills and ability to utilize specialized software and customized programs to meet business needs.
- Business knowledge of other functional areas such as Sales & Marketing, Finance, Quality,
- Demonstrate and inspire the behaviors that reinforce Our Credo
- Maintain the highest standards of quality, compliance and accountability
- Develop insights into the needs of particular sales markets
- Be insight-driven to uncover unmet needs
- Forge internal collaboration across all levels of the enterprise
- Challenge the status-quo; lead and adapt to change
- Take initiative and manage risks
- Able to communicate with cross functional teams
You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.
Why Kelly®?
Your engineering skills are in demand, but how do you find the right fit? Easy. With Kelly® Engineering, our experts connect you with leading organizations where you can learn and grow, collaborate on innovative projects, and keep your skills sharp with top technology. Whether you prefer the variety and flexibility of short-term projects, or are looking for something more long-term, we’re here every step of the way to find your dream engineering job.
About Kelly®
At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
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