Customer Advocate

What’s next for you?

This great job.

Finding a job that fits your lifestyle isn’t always easy. That’s where Kelly® Professional & Industrial comes in. We’re seeking Customer Advocates to work at a well-known industry leading health insurance provider in Richardson, TX. We’re here to help you find something great that works for you—so you won’t miss a moment of what really matters in your life.

Snap Shot:

• Pay rate is $16.80/hr
• This position is ON-SITE
• Type: Temporary with opportunity for Full Time Conversion
• Work Hours: 8AM-5PM
• Work Days: Monday-Friday, Some Saturdays may be required
• Training will last 10 weeks

Customer Advocate Job Duties:

• Respond to customer telephone inquiries within a call center environment
• Proficient problem-solving approach to quickly determine customer needs
• Provide resolutions by delivering accurate information while following performance goals and objectives
• Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
• Conduct follow up calls with customers to provide updates and ensure issue has been resolved in its entirety

Qualifications:

• High school diploma or equivalent
• 1 year call center experience
• Ability to prioritize and multitask
• Proven ability to learn quickly and adapt to change
• PC navigation and data entry skills
• Good oral and written communication skills
• Knowledge of medical terminology

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work.

Apply to be a Customer Advocate today!

Why Kelly®?

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.