Customer service representative

Your next good thing is right here*. At Kelly® Professional & Industrial, we’re all about helping you discover what’s next in your career.

And we just so happen to be seeking a *Customer Service Representative *to work for a client in Bellevue, WA 98007, If this sounds like the right fit for you, read on and apply!*TEMP TO HIRE OPPORTUNITY Schedule : * Monday- Friday, 7 : 30 AM- 4 : 00 PM*Pay Rate* : $19 per hour *Day to Day Responsibilities for a Customer Service Representative : * * Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs.

and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary.

• Moderate dexterity regular application of basic skills (calculator, keyboard, hand tools, eye / hand coordination.* While most assignment hours are 8-5 Monday through Friday, schedule flexibility is required.
• Some sites may open at 6AM and some may not close until 7PM or later with other locations that are open on the weekend and other times may vary.
• Delivers operational support by assisting MS leadership by supplementing onsite personnel at various customer locations performing a wide range of duties requiring a versatile skill set and ability to adapt to varying industries.
• Additionally, they are required to support various locations for reasons that may include vacation, absences, training, implementations, etc.

throughout assigned operational area.* An integral member of the service team by supporting the daily operations for all contracted services at customer accounts within a geographical area* Assists management with process improvement, procedural testing and validation and ensuring field compliance with operational best practices.

• Support the Field Implementation Managers with the implementation of new customer accounts and service expansions.* Assists with onboarding new team members and cross training peers* Assists with the development of Site Procedure Guides and sharing best practices throughout geographical area.
• Routinely inspects Site Procedures Guide for accuracy and compliance* Knowledgeable of all contracted services within assigned customer accounts* Performs daily visual inspection of site services and Ricoh and customer compliancy to safety.
• Provide feedback on site experience via survey tool or any other forms to help improve the customer experience, internal and external.
• Creates and maintains a customer-focused environment* Responsible for customer satisfaction by engaging end-user feedback.
• Responsible for escalating customer issue to ESM / AOM and support the resolution tocompletion.* Communicates effectively and responds quickly to customer and end user communication* Collects data and is knowledgeable of the tools and methods used for the completion of the Monthly Operations Review as directed* Performs other duties as assigned*Required : Requires high school diploma plus 12 months of related work experience.

Post High School education encouraged and preferred* Could be required to move locations in one day should the business require it.

Also, ability to cover accounts between 40-50 miles* May require valid, violation-free driver’s license along with reliable transportation and minimum levels of auto insurance coverage.

• Requires intermediate skill level on most common software applications including file folder management and navigating to network production folders.
• Must maintain and accurately submit monthly expenses in a timely manner.* Possesses ability to work in a team environment by maintaining positive, productive relationships with co-workers* Possesses ability to adapt to changing situations, flexibility, high motivation, and sense of urgency.
• Possesses basic math skills.* Possesses judgment in making sound justifiable decisions and taking action in solving problems.
• Possesses ability to perform repetitive work by continuously executing different tasks according to set procedures, sequence or pace while maintaining quality and output standards.
• Possesses commitment to task by having started and persisted with specific courses of action.* Possesses excellent oral communication skills by being able to clearly present information through the spoken word in positive and negative circumstances.
• Possesses working knowledge of account services to facilitate job scheduling.* Possesses ability to comprehend written and verbal instructions from customers and effectively translate to site resources* Possesses ability to resolve customer related issues.
• Possesses ability to troubleshoot and coordinate problem resolution.* Possesses proficiency in the use of Microsoft and computers.
• Routinely may be asked to report to an alternate site on any given day which could result in walking, driving or other modes of transportation to that alternate site and a longer commute time that exceeds scheduled shift*What happens next?
• Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry even if this position doesn’t work out, you’re still in our network.

That means all our recruiters will have access to your profile, expanding your opportunities even more.Helping you discover what’s next in your career is what we’re all about, so let’s get to work.

Apply to be a *Customer* *Service Representative *today!

Last updated : 2024-06-24

Salary : $19