What are the responsibilities and job description for the Data Entry Analyst position at Kelly?
Inbound Request Support - Data Entry - SAP - Request Processing
White Plains, NY - with work from home opportunity
3-6 month contract role with opportunity for hire
The team provides the initial interface for customers, business partners and internal colleagues for service-related inquiries received via multiple communication channels well as administrative support for end-to-end field service processes. The scope of this assignment is to provide value -add support in critical areas well as contribute to overall customer experience with our Brand. This will include (but may not be limited to):
- Process email requests for remote and/or onsite support and service
- Review and accept customer purchase orders per business requirements
- Utilize SAP CRM for all service-related inquiries; Accurate data entry and documentation is critical
- Create Customer Care Tickets (CCTs) to initiate service process
- Route CCTs to the appropriate department / contact
- Create, Assign, and re-assign Service Orders to Field Service Engineers
- Upload Purchase Orders, modify transactions to reflect contracted information
- Engage with functional team members and other departments as needed
- Utilize departmental and corporate resources to ensure Standard Operating Procedure (SOP) compliance
You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.
Why Kelly®?
By partnering with Kelly® Technology, you’ll have direct connections to top companies around the globe—giving you the chance to put your tech skills to work on some of today’s most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We’re here to help you gain experience, keep learning, and move your career forward.
About Kelly®
At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
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