Data Entry

Job Title:Data Entry / Platform Specialist

Location: Williamsville (Near the Buffalo-Niagara Airport)

Job Type: Full-time

Pay Rate: $20 - $23/HR based on experience

Overview

Responsible for managing unique or complex transactions that fall outside our automated processes. This role requires an established and productive professional who excels in processing customer transactions, as well as updating, correcting, or altering transactions as needed. The primary focus is on providing data entry and transactional support for business actions that require a human touch. You'll address platform inquiries with speed and accuracy, ensuring compliance with our service level agreements (SLAs).

Key Responsibilities

• Maintain data integrity across all transactions.
• Optimize business processes for improved efficiency.
• Identify opportunities to enhance automation within workflows.
• Generate data quality reports and metrics, offering valuable insights.
• Provide general support to the team as required.
  
  

Knowledge And Skills

• Strong understanding of effective communication techniques.
• Proficient in Microsoft Office Suite, especially Outlook and Excel.
• Excellent organizational skills with the ability to prioritize tasks.
• Team player who can analyze data to derive meaningful insights and trends.
• Results-oriented with a sense of urgency.
  
  

Schedule

• Monday to Friday; 8:30 a.m. - 5:00 p.m.
• Open to candidates who prefer 11:00 a.m. - 8:00 p.m.
  
  

Training

• Initial 30–60 days on-site, with the option to transition to a hybrid schedule (3 days on-site, 2 remote).
  
  

Assignment Duration

• 9 months or more with the opportunity for full-time hire, emphasizing successful transition into permanent roles.
  
  

Additional Role Insight

This is a very transactional position with minimal interaction with other departments. The primary function is to assist in processing transactions that the automated system is unable to complete. The company plans to enhance its automated system to handle these transactions within 10-12 months. Successful candidates may transition into full-time roles in sales or development.

Technology Requirements

• Must be proficient in Microsoft Outlook, Office, and Excel.
• Experience in Power BI or Zendesk is a plus, but not required.
  
  

Facility Amenities

• On-site parking available.
• Atrium featuring a variety of meal options.
  
  

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

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Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.