What are the responsibilities and job description for the HELP DESK ANALYST position at Kelly?
Job Description
REQ: 8890536
*** MUST BE ABLE TO WORK ON A W2 BASIS *** NO Corp-to-Corp *** ONSITE***
Our client is expanding and currently seeks a HELP DESK ANALYST for a 12 month assignment with possible extensions!
LOCATION: Columbia, South Carolina
Our client is seeking a Level 1 Help Desk Analyst to become part of their Technology support team. You will be responsible for resolving routine to moderately complex technical needs of customers by managing problems and suggesting solutions. Research, resolve and respond
to requests received from customers. Ensure documentation and processes are current as business and technology changes evolve.
Responsibilities:
• Troubleshoot and restore technical service and equipment problems by analyzing symptoms using documented processes. Complete customer requests and provide guidance in resolution of application, hardware, and software problems. Determine business impact of requests and escalate to higher-level professionals when necessary.
• Maintain knowledge database and call tracking database to enhance quality of problem resolutions. Keep apprised of changes in technology and processes by ensuring knowledge and documentation is current and centralized.
• Proactively monitor various systems to catch problems before they become outages and to ensure the health and availability of systems, servers, network, etc.
• Analyze data to gain a better understanding of business impact. Conduct a gap analysis to respond to and align with customer business needs.
• Perform other job-related administrative duties as needed.
Skills:
• Excellent communication skills.
• Highly motivated and self-driven.
• Able to provide technical advice, guidance, and informal training
to customers using hardware and software programs.
• Previous Helpdesk or technical support experience.
• Experienced with Microsoft Outlook / MS Office.
• Basic network connectivity trouble-shooting experience.
• Windows Operating systems (Win7 & Win10).
• Trouble-ticket tool experience for documentation and tracking.
Educational Qualifications:
• Minimum of a high school diploma.
Important information:
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
You should know:
Your safety matters! Visit the COVID-19 Resource Center for the latest information, policies, and frequently asked questions.
Why Kelly ® Technology?
Looking to put your tech expertise to work on today's most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, you'll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the world's most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, make an impact, and grow your tech career.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
*** MUST BE ABLE TO WORK ON A W2 BASIS *** NO Corp-to-Corp *** ONSITE***
Our client is expanding and currently seeks a HELP DESK ANALYST for a 12 month assignment with possible extensions!
LOCATION: Columbia, South Carolina
Our client is seeking a Level 1 Help Desk Analyst to become part of their Technology support team. You will be responsible for resolving routine to moderately complex technical needs of customers by managing problems and suggesting solutions. Research, resolve and respond
to requests received from customers. Ensure documentation and processes are current as business and technology changes evolve.
Responsibilities:
• Troubleshoot and restore technical service and equipment problems by analyzing symptoms using documented processes. Complete customer requests and provide guidance in resolution of application, hardware, and software problems. Determine business impact of requests and escalate to higher-level professionals when necessary.
• Maintain knowledge database and call tracking database to enhance quality of problem resolutions. Keep apprised of changes in technology and processes by ensuring knowledge and documentation is current and centralized.
• Proactively monitor various systems to catch problems before they become outages and to ensure the health and availability of systems, servers, network, etc.
• Analyze data to gain a better understanding of business impact. Conduct a gap analysis to respond to and align with customer business needs.
• Perform other job-related administrative duties as needed.
Skills:
• Excellent communication skills.
• Highly motivated and self-driven.
• Able to provide technical advice, guidance, and informal training
to customers using hardware and software programs.
• Previous Helpdesk or technical support experience.
• Experienced with Microsoft Outlook / MS Office.
• Basic network connectivity trouble-shooting experience.
• Windows Operating systems (Win7 & Win10).
• Trouble-ticket tool experience for documentation and tracking.
Educational Qualifications:
• Minimum of a high school diploma.
Important information:
- There is no per diem with this position
- There is no relocation budgeted for this position. If this position requires you to relocate you will be responsible for those costs.
- MUST be able to work without sponsorship or VISA transfer for this position.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
You should know:
Your safety matters! Visit the COVID-19 Resource Center for the latest information, policies, and frequently asked questions.
Why Kelly ® Technology?
Looking to put your tech expertise to work on today's most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, you'll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the world's most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, make an impact, and grow your tech career.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
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