What are the responsibilities and job description for the Help Desk position at Kelly?
****LEAD SERVICE DESK SPECIALIST, IS&T IT Help Center****
Boston University's IT Help Center is looking for a knowledgeable Service Desk Lead to join our dynamic and diverse leadership team! The core function of the Service Desk Lead role is to supervise the day-to-day operational activities of the service desk, which serves as the BU community's primary point of contact for all 200 IS&T-provided IT services, to provide our clients with best-in-class support. This role also participates on internal service teams, special projects and serves as a member of our Incident Coordination team.
The Service Desk Lead is responsible for supervision and professional development of a small staff of Specialists. The ideal candidate is one that values the staff, student employee and client experience above all and enjoys and thrives in a team-based structure. Our Service Desk provides both Level 1 Service Desk and Level 2 support. The Service Desk team has as its primary mission the rapid and efficient diagnosis and resolution of client issues. The Service Desk communicates information that allows staff, faculty, and students to confidently rely on Information Services & Technology (IS&T) provided services. The secondary mission is support of IS&T projects and strong collaboration with the other IT Help Center support teams.
You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.
Why Kelly®?
By partnering with Kelly® Technology, you’ll have direct connections to top companies around the globe—giving you the chance to put your tech skills to work on some of today’s most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We’re here to help you gain experience, keep learning, and move your career forward.
About Kelly®
At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
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