What are the responsibilities and job description for the HR Admin Specialist position at Kelly?
Pay Rate: $24.13-$28.96 based on experience
English speaking positions, Bi-lingual Spanish are always needed.
Shift:
Monday – Friday
8 hours between the core hours of 7 AM CST and 6 PM CST. Some flexibility in exact schedule assigned.
****Full Onsite Position: Hybrid scheduled onsite 3 days, remotely 2 days (may come back into office in the future full time)
Year contract – with possibility of extension to full time
Description:
HRConnect is the name for centric HR and Payroll support and services focused on providing excellence customer experience as a primary principle.
Service centers based in Lake County, IL, Tokyo, Singapore, & Krakow are dedicated to support company employees and managers in their administrative and operational needs. We are looking for motivated and enthusiastic individuals interested in starting and developing their career in HR area:
HRConnect Customer Experience Consultant - acts as the first point of contact for employees and managers HR inquiries providing them with excellent support. In this role you will help company colleagues succeed at work by supporting them resolving HR related queries.
Duties and Responsibilities:
• Answer employee and manages questions related to HR processes, policies and general questions via phone, chat, or email
• Document all employee inquiries and transactions in case management tools as required
• Leverage knowledge databases and articles and other reference materials to answer employee and manager inquiries and resolve employee and manager HR transactions
• Maintain personal and organizational data in our HR system (Workday) and time tracking systems (Kronos and Workday)
• Navigate employees and managers with self-service transactions and processes
• Handle confidential and sensitive information
• Cooperate actively and closely with colleagues from other HRConnect teams (Payroll, Benefits, etc.)
• Cooperate with internal and external stakeholders (Business HR, Benefits, Total Rewards, Finance and other)
• May Participate in additional projects, continuous improvement workshops, or other initiatives
• Perform ad hoc projects, as assigned
Years of experience/education and/or certifications required:
Experience in a high volume call center and CSR experience is highly preferred
• High School diploma required; Bachelor’s degree preferred
• At least 1 year of demonstrable experience in HR or customer service considered as an asset
• Strong written and oral communication skills
• French or Spanish speaker preferred but not required
• Strong customer service and interpersonal skills
• Familiar with HR service and processes as well as HRIS tools and systems
• Able to navigate computerized data entry systems and other relevant applications
• Ability to multitask and manage multiple priorities
• Have a continuous improvement mindset, strong problem-solving skills, and process oriented.
Get a complete career fit with Kelly®.
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About Kelly®
At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
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