Sup - Network Quality

About the Position

The role of the Network Quality Supervisor is to deploy the corporate quality management system and ensure that processes and procedures are implemented in line with applicable standards and customer requirements across all accounts for which they have oversight. The Network Quality Supervisor will serve as the network leader in mentoring, coaching and developing site level quality professionals on the implementation, administration, and continuous improvement of the quality management system.

Functions

• Responsible for network awareness of Kenco Corporate policies and procedures.
• Ensure compliance to ISO 13485 requirements.
• Act as Management Representative per ISO 13485 requirements.
• Act as audit coordinator during external audits.
• Manage and oversee network's internal audit program.
• Manage and oversee network's CAPA (Correction Action, Preventive Action) program.
• Ensure identification and recording of all quality events in the customer issue tracking software and ensure corrective action is performed when necessary.
• Coordinate with customer Quality department to initiate action to prevent nonconforming and quality issues; issue network quality alerts as needed.
• Provide reporting and trend analysis based on data from customer issue tracking software.
• Manage and oversee the site/network training program, including the training documentation.
• Communicate monthly training to network
• Manage and oversee changes to the Network Quality Plan and the associated Standard Operating Procedures, Standard Work and Job Descriptions.
• Facilitate SOP (Standard Operating Procedure) Review Board calls.
• Documentation management via the EQMS (Electronic Quality Management System)
• Communicate both up line to top management and down line to supervisors and hourly associates.
• Regularly scheduled updates with Mgr - Corporate Quality Assurance
• Manage Quality Assurance Coordinator.
• Test customer issue tracking software updates/changes for (and with) IT.
• Write and update customer issue tracking software user guide.
• Manage monthly rebills for customer.
• Work closely with (and respond to) customer sales and customer service communication. For example, Defects per Million (DPM) communication.

Qualifications

• Bachelor's degree (BA / BS) or equivalent from a four-year college or technical school; or equivalent combination of education and experience
• Minimum of 2 years managing people and processes required
• Quality Assurance background preferred
• Transportation/warehousing experience is preferred.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups or customers or employees of the organization.
• Proficient in Microsoft Word and Excel
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Ability to coordinate and prioritize multiple tasks.
• Ability to communicate with tact, diplomacy, and authority, when necessary.
• Ability to work with and maintain effective working relationships with others of all levels of authority.
• Experience with WMS (Warehouse Management System) and/or Lean manufacturing preferred.

Competencies

• Business Acumen - Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization.
• Communicate for Impact - Devoting the time and resources necessary to communicate the strategic vision, direction, priorities, and progress of the team for which you are responsible.
• Leading People - Ability to develop and implement strategies to maximize employee performance and foster employee engagement in meeting the organization's strategy.
• Managing Transitions / Change Management - Effectively plans, manages and communicates changes in processes with appropriate stakeholders.
• Relationship Management - Building and maintaining relationships with internal partners to successfully complete projects and organizational objectives.
• Strategic Agility - Gains perspective and balances the pressure between daily tasks and strategic actions that impact the long-term viability of the organization.

Travel Requirements

• This position is expected to travel approximately 25% - 50%.

• A passport is not required, but recommended.