Senior Revenue Cycle Manager

Summary:The Senior Revenue Cycle Manager is responsible for overseeing and managing revenue reporting, payment postings, Accounts Receivable management, authorization management, the monthly close of the billing system, reconciliations and updating/maintaining the accurate functionality of the billing system. This position serves as the back up to the Senior Director of Billing & Revenue. This position is also responsible for leading departmental projects, reporting, financial reconciliations, billing software maintenance and upgrade testing. This is a hybrid position, 7.5 hours daily Monday through Friday with in-office expectations of at least 1 day per week.    Key Relationships: Senior Director of Billing & Revenue, Billing Manager, direct reports, Billing & Revenue staff, program leaders and staff, funding source representatives. Supervisory Responsibility:Revenue Analyst and Revenue Cycle AnalystEssential Functions of Position: LeadershipActively lead a meaningful, collaborative and highly effective team that fosters positive relationships based on mutual respect and inclusiveness.Mentor, coach and develop staff to create a culture of continuous learning, professional development, responsibility and accountability.Participate in the evaluation, recommendation and implementation of technology solutions to improve accuracy, efficiency and completeness of data needed for billing and reporting.Lead department initiatives and projects through strategic planning, project development, project leadership and implementation.Organizational AlignmentBe a role model of the strategy, mission, vision, culture and values of KenCrest.Participate in thought leadership learning and advancement.Actively learn in his/her field to bring new ideas into consideration.CommunicationConduct routine staff meetings with direct reports and all other staff that includes information sharing, goals & outcomes updates and team building exercises.Manage, train, support and complete annual evaluation of team members.Inform agency staff of Billing/Revenue-related information, changes, and opportunities.CollaborationPartner with Fiscal Reporting Department to create and implement cross-departmental strategies for revenue recording, analysis, and reporting.Partner with I.T. on the troubleshooting, implementation and testing of technology solutions.Partner with agency leaders and staff on improving the efficiency and effectiveness of workflow processes that support the overall attainment of agency goals.Financial ResponsibilityEstablish controls within the department to avoid waste, control spending and maintain accountability to agency requirements.Partner with program leaders to develop financial performance goals that support decision making for financial performance.Implement and monitor departmental performance expectations to maximize billing, cash collections and accuracy of reporting.Update and maintain back-end billing system set-ups including billing rates, cost centers, G/L accounts, billing rules and funder contracts.Problem-Solving and Follow-throughEnsure timely resolution of held claims.Evaluate and recommend technology solutions to improve accuracy, efficiency, completeness of data capture and reporting. Utilize critical thinking skills to evaluate system and financial performance and implement improvement strategies.Engage organizational staff at all levels to analyze processes and workflows. Data and AnalyticsCreate, generate and disseminate accurate and timely reports to various stakeholders.Measure departmental goals, KPIs and outcome performance measures and ensure that the data needed to improve performance is captured and accurately reported.Monitor leading measures of performance in pursuit of meeting or exceeding performance goals.Analyze data for trends, use data in decision making and set expectations for staff.Quality and ComplianceUnderstand and be accountable for all contractual and compliance standards and reporting.Hold all staff to high standards of performance.Work collaboratively to anticipate shifts in requirements and ongoing improvements.Qualifications: Bachelor’s Degree in a business-related field and a minimum of 10 years of Accounting, Billing and Revenue Recognition or related experience with increasing analytical, process management, and leadership related responsibilities. Ability to lead staff through strategic change, process improvement and technology implementation.Ability to successfully interact with other organizational leaders, on various levels, on organization-wide projects and initiatives.Experience with billing and financial applications required. Exceptional written and verbal communication and organizational skills.Experience in financial, analytical and KPI measurement and reporting.Advanced skills in Microsoft Excel.Above average skills in Microsoft Office.Prior supervisory experience required.Knowledge, Skills, Abilities and Core Competencies:Perform at or above the expectations for satisfactory performance in this position within each core competency. The competencies are Innovation, Integrity and Trust, Job Skills/Functional Knowledge, Positive Approaches/Respect for Others, Responsiveness, Safeguards.Leader – Leader skills include a Strategic Mindset, Drives Vision and Purpose, Demonstrates Self-Awareness and Manages Conflict.Exceptional critical thinking and problem-solving skills.Multi-task oriented - Ability to handle several high priority tasks with and without supervision.Ability to communicate effectively with supervisor, direct reports, co-workers and program staff in a timely, professional and accurate manner. Interpersonal skills must be strong, both verbally and written.Individual must be able to handle confidential information.The individual must be willing to expand their knowledge of all KenCrest programs to see the entire picture, not just the ability to see work from within the confines of assigned duties, thereby, having the understanding of program operations, requirements and needs. The individual must be able to implement recommended changes as needed.Physical Demands: This section describes physical actions that an employee must be able to do to carry out the essential functions of the position. Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions. Regularly required to sit, stand and walk for periods of timeOccasionally climb and descend stepsFrequently talk and hear Frequently required to use hands and fingers to handle materials and or equipmentOccasionally required to drive or travel from location to location for periods of 1-3 hoursBe capable of visual and auditory scanning of the work environment to monitor the facility to ensure safe and effective operations.Perform physical work, including the ability to exert or lift up to 20 pounds of force occasionally to maneuver objects.Working Conditions: Open-office environment, low noise Acknowledgements -Supervisor: I reviewed this job description with my employee and answered any questions.Signature: ____________________________________________________________________Date: ____________________Employee: I reviewed this job description with my supervisor and I received a copy.Signature: ____________________________________________________________________Date: ______________________This job description reflects the main duties, responsibilities and competencies considered necessary to perform the essential functions and responsibilities of the job. It is not an all-inclusive, detailed list of every work requirement of the position. KenCrest may add or alter any specific job duties with or without prior notice based on the needs of the agency.

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