Transportation Scheduler

Job Summary: Kendal at Hanover is a Continuing Care Retirement Community and home to 400 residents. The Transportation Scheduler helps coordinate, schedule, and provide assistance with the day-to-day transportation needs of residents in both our Independent Living and Assisted Living neighborhoods, to medical and non-medical appointments.

FLEXIBLE SCHEDULES AND NO WEEKENDS OR HOLIDAYS
Excellent Pay and Benefits, including 3 choices for health insurances, recently expanded PTO, on-site subsidized childcare, and exceptional educational assistance and employee support programs! 24/7 free access to on-site fitness center and indoor pool included.

Essential Duties and Responsibilities include the following:

• Schedules transportation to medical appointments for residents using a variety of scheduling systems (e.g. DH Epic EMR, Matrix Care Soneto).
• Regularly communicates appointment dates and times with residents, nurse supervisors, Facilities and clinicians.
• Provides monthly transportation billing sheets to finance.
• Assures courteous service to residents and other passengers by addressing residents' special requests.
• Safely assist clients with assistive devices, such as canes, walkers, and wheelchairs. Proficient using van wheelchair list and securement appliances.
• Handles patient situations over the phone, scheduling appointments and procedures with medical professionals.
• Instructs patients in preparation for specific procedures.
• Provides direct orientation for new staff to the Transportation program policies and practices.
• Provides administrative support to the Home Care department by entering data, scheduling, filing, editing documents, running reports, and providing other technical support as needed.
• Assists Home Care managers with billing, chart review, and non-clinical tasks as delegated.
• Other duties as assigned.

Experience
Preferred

• Demonstrated experience in a customer service role, specifically in transportation, dispatch services, or in the medical field.
• Experience working with adults with various abilities.

Licenses & Certifications
Required

• Valid driver's license
• Clean driving record

Behaviors
Preferred

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Enthusiastic: Shows intense and eager enjoyment and interest

Motivations
Preferred

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work

Location: Hanover, New Hampshire,03755,United States, Hanover, NH 03755

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Expected hours: 40 per week