Client Services Coordinator

The Client Services Coordinator

The Client Services Coordinator is responsible for making sure the client is maintained at the highest level, ensuring that all client needs and questions are responded to in a timely manner. The Client Services Coordinator is also responsible for reporting client cancellations, rescheduling, compliments and/or concerns.

The Client Services Coordinator:

The Client Services Enrollment Specialist (CSES) personally and professionally supports the vision and mission of the law firm. Overall, the Client Enrollment Supervisor is responsible for providing high level coordination and administrative support while providing the highest standard of service to clients.

The primary responsibility of this position is to get prospective clients into workshops or initial meetings for attorneys to be able to be retained. The CSES manages and coordinates all firm interaction with the community to obtain community presence and follow up with allied professional relationships to maintain the created brand by owner/attorneys to agencies and professionals in the community that serve the target market. The CSES is responsible to maintain community and professional relationships that send referrals to the firm to ensure all their needs are met in a way that enrolls them into referring to the firm.

The CSES works independently and collaborates management and staff to foster a team spirit in cooperation with the firm management. All law firm employees must always maintain confidentiality with regard to clients, firm interest, and employees. The CSES may perform other duties as necessary to keep the production and administrative functions of the firm operating smoothly and efficiently.

Full time position:

Mondays through Fridays 8:00 am to 5 pm with lunch from 12-1 each day plus 1 evening per month from 6pm-8pm to help with workshop.

Insurance stipend available

Retirement available

Customer Service experience or receptionist front desk experience necessary.

Job Type: Full-time

Pay: $20.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Elizabethtown, KY 42701: Relocate before starting work (Required)

Work Location: In person