Account Manager

We are searching for candidates that can bridge the gap between customer needs and technology. We are seeking a highly motivated and self-directed individual to understand and articulate our services and products to our clients as well as handling day-to-day account needs and/or issues.

This candidate will need to build long-lasting relationships, mutually beneficial interactions and excellent customer experiences.

To succeed in this position candidates should have excellent follow-up skills, organizational skills, communication skills, computer skills and people skills.

Account Manager Job Responsibilities:

• Communicate with clients, understand their needs and translate those needs into products, service and support provided by our company.

• Grow trusting and lasting relationships with our client base.

• In Person Client Meetings: Take detailed notes. Do what you say for the customer every time. Send out a review/follow up Email after every meeting.

• Keep accurate notes of Remote/Zoom customer interactions and send follow-up emails after meetings.

• Work with internal departments and team members to deliver fulfillment of client expectations and needs.

• Maintain a basic working knowledge of all services, products and solutions our company provides. This will make you valuable to your underlying client base when serving them.

• Utilize our internal metrics, task tracking, work automation system to deliver positive customer experience.

• Resolve customer complaints and offer any process improvement suggestions.

• Become a client advocate that you would want if you were purchasing services from our company.

• Review and follow-up with all items in our ticket tracking system on a daily basis to avoid delays/issues in customer deliverables. Daily review of the systems to create a smoother customer experience and catch items that could cause underlying customer complaints or experience issues.

Account manager requirements:

• Verbal and written communication skills to deliver high-quality follow-up and solutions to customers.

• Be punctual. Show up to work on time and leave after all of your duties are done.

• Critical thinking and problem-solving skills

• Ability to manage people during an agitated or disgruntled state. Conflict De-escalation skills.

• Ability to gain the trust of and maintain the trust of internal and external company players

• Ability to work with a team to complete complex tasks.

• Clear documentation skills, reliable follow-up and professional communication.

KeyStone Core Values:

KeyStone Solutions strives to align our people and everything we do with a short list of Core Values.
Any applicant needs to be able to demonstrate and constantly exhibit these core values to succeed and progress in the Account Management role:

• Tenacity - Never give up and never quit until a problem is fully resolved.

• Do what you say - If you tell a client or team member you will do something, follow through and deliver every time.

• Team Player - Look at every issue or solution through the lens of a team and always be a team player.

• Strive to be better - Always be willing to learn new things, embrace change and develop new skills.

Job Type: Full-time

Pay: From $46,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Schedule:

• Monday to Friday
• Self-determined schedule

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• Cleveland, TN 37312: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Education:

• Associate (Required)

Experience:

• Customer service: 2 years (Required)

Work Location: One location