What are the responsibilities and job description for the KFC General Manager position at KFC?
Restaurant General Manager Job Description
Join the Fulenwider KFC/Taco Bell family and find a great career, because this is a place where great people work together in a growing company. At Fulenwider Enterprises (KFC/Taco Bell), we realize the importance of every employee to the successful operation of our business, and genuinely want all employees to be successful and happy in their work. The Restaurant General Manager plays a key role in the operation of our restaurants and has accountability for directing the daily operations of the restaurant and ensuring compliance with company standards in all areas of operations. This includes, but is not limited to: product preparation and delivery, guest relations, restaurant maintenance and repair, inventory management, team management, recruiting and retention of hourly managers and team members, financial accountability, ensuring that the highest quality products and services are delivered to each guest, building a positive and safe work environment and other duties as required or assigned
Key Responsibilities Include (What RGMs do):
Creates value for shareholders through efficient operations, appropriate cost controls, and profit management
Maintains highest level of Quality, Service, Cleanliness and Hospitality by personally spending time interacting with guests during peak hours and ensuring all menu items are available at all times
Takes an active role in guest service and guest relations, monitors and corrects employee appearance, courtesy and suggestive selling techniques and takes part in company marketing efforts
Controls day-to-day operations by tracking restaurant labor and product costs to meet targets; orders food, paper and supplies, maintains proper inventory levels and controls waste, plans weekly schedule for restaurant employees; follows published procedures for receiving, preparing, holding, packing and serving products
Maintains high level of productivity through effective recruiting, training, and motivation of hourly employees
Has routine preventative maintenance program in operation; checks, adjusts and makes minor repairs of restaurant equipment, building and grounds
Prepares and submits required reports, uses approved projection techniques; cash control techniques and security measures
Recruits, interviews, recommend hiring, disciplinary action, and termination of hourly restaurant employees and keeps required personnel and performance information; develops, motivates, and effectively trains; maintains a safe work environment; champions recognition and motivation efforts
Ensures OSHA, local health and safety codes, and company safety and security policy are met
We offer the following:
Competitive starting salaries
401k with company match
Health, Dental, Vision and Life Insurance benefits
Paid Vacations
People First company culture
Promote from within philosophy
Comprehensive training program
The ideal candidate for the Restaurant General Manager will possess:
Dedication to providing exceptional guest service
Good communication skills, strong interpersonal skills and conflict resolution skills
Exceptional team building capability
Basic business math and accounting skills, and strong analytical/decision-making skills
Basic personal computer literacy
High School Diploma or GED preferred; College or University Degree preferred
1-4 years supervisory experience in either a food or retail environment, including Profit & Loss responsibility
Other requirements:
Follows procedures regarding operation of restaurant equipment (fryers, ovens, etc.)
The job entails lifting up to 25 lbs. and carrying loads up to 30 feet in distance
The job entails pushing/pulling up to 90 lbs. and carrying up to 30 feet in distance
Knowledge of and compliance with the company Human Resources policies and processes
Adheres to the Company and City/State/United States safety requirements
Job Type: Full-time
This job posting is for a position in a restaurant that is independently owned and operated by a franchisee. This means your application will be reviewed by the franchisee who will make any hiring decisions. If hired, the franchisee will be your employer and is alone responsible for any employment related matters.
