What are the responsibilities and job description for the Desktop Support IV position at Kforce Inc.?
- Level 3 support and maintenance of workstation software and hardware (5 years or more required)
- Support and maintenance of Operating Systems for user workstations (5 years or more required)
- Strong written and oral customer support correspondence experience (5 years or more required)
- Peripheral device support (printers/scanner/etc.) and maintenance (2-5 years or more preferred)
- Incident and Service Request Management (5 years or more preferred)
- Technical assistance on projects as assigned by Desktop Support Supervisor (2-5 years or more preferred)
- Professional verbal and written communication skills are a must
- Packaging software applications for mass deployment using management tool (SCCM, Ivanti, etc.)
- Patch Management
- Imaging experience using management tool (SCCM, Ivanti, etc.)
- Learning management system (LMS) support experience
- Google Workspace experience
- Microsoft's Group Policy Object (GPO) experience
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
