What are the responsibilities and job description for the Field Tech position at Kforce Inc?
Responsibilities
Kforce has a client seeking a Field Tech in San Antonio, TX. Responsibilities:
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Kforce has a client seeking a Field Tech in San Antonio, TX. Responsibilities:
- Repair and troubleshoots desktop hardware and software packages
- Executive-level, white-glove, concierge-style customer service and end-user training
- The Field Tech performs advanced administrative/operational/customer support duties that require independent initiative and judgment
- May apply intermediate mathematical skills
- Researches and resolves technical problems of moderate complexity, typically escalated from first line support teams
- Responds to escalated telephone, email and on line requests for technical support
- The Field Tech documents, tracks, and monitors the problem using applicable systems and tools
- Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects
- Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge
- High School diploma/GED
- Experience as a Desktop/End User Support Engineer Experienced in researching and resolves technical problems of moderate complexity, typically escalated from first line support teams
- Experience responding to escalated telephone, email and on line requests for technical support
- Experience documenting, tracking, and monitoring the problem using applicable systems and tools
- Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Salary : $25 - $31
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