What are the responsibilities and job description for the Service Desk Support II position at Kforce Inc?
Responsibilities
Kforce's client is seeking a talented Remote Service Desk Technician to join their team in San Antonio, TX. The Service Desk Support will play a critical role in providing technical support to business partners, resolving service desk issues primarily over the phone, and ensuring the smooth operation of IT systems and services. Responsibilities:
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Kforce's client is seeking a talented Remote Service Desk Technician to join their team in San Antonio, TX. The Service Desk Support will play a critical role in providing technical support to business partners, resolving service desk issues primarily over the phone, and ensuring the smooth operation of IT systems and services. Responsibilities:
- Provide remote technical support to business partners, resolving service desk issues related to hardware, software, networking, and peripherals
- Utilize Active Directory, Azure, NFA (Network Forensics Analysis), and O365 experience to troubleshoot and resolve technical issues efficiently
- Deliver exceptional customer service, demonstrating patience, empathy, and professionalism in all interactions with business partners
- Diagnose and resolve technical problems through effective troubleshooting techniques, ensuring minimal downtime and disruption to business operations
- Create and manage distribution lists in accordance with business requirements, ensuring accurate and efficient communication among team members
- Manage and support hardware devices, including desktops, laptops, printers, and drives, performing installations, upgrades, and maintenance as needed
- Document service desk interactions, including issue resolution steps, in a timely and accurate manner, ensuring thoroughness and clarity for future reference
- Collaborate with cross-functional teams, including IT support specialists and system administrators, to escalate and resolve complex technical issues
- Adapt quickly to changing priorities and deadlines in a fast-paced environment, demonstrating strong multitasking skills and a proactive attitude
- 1-2 years of experience in a service desk technician role, providing remote technical support to end-users
- Proficiency in Active Directory, Azure, NFA (Network Forensics Analysis), and O365, with the ability to troubleshoot and resolve technical issues effectively
- Excellent customer service skills, with a strong desire to help and support business partners in resolving technical problems
- Solid understanding of hardware devices, including desktops, laptops, printers, and drives, with experience in installations, upgrades, and maintenance
- Strong troubleshooting skills, with the ability to diagnose and resolve technical issues in a timely and efficient manner
- Excellent communication skills, both verbal and written, with the ability to convey technical information to non-technical users
- Ability to work independently and remotely, with minimal supervision, while maintaining a high level of productivity and quality of work
- Flexibility to adapt to changing priorities and deadlines in a fast-paced environment
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Salary : $20 - $25
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