What are the responsibilities and job description for the UAT Specialist position at Kforce Inc.?
- Onboards new and existing customer implementations to provide a smooth, seamless onboarding experience
- Serves as the main point of contact between the customer representative and our company during the implementation process via phone or email, conducts onboarding activities, performs analyses, monitors, and tracks implementation requests from point of sale to customer use
- Builds up positive customer relationship by ensuring an optimal level of service delivery and product functionality exceeding customers' expectation
- Escalates potential obstacles appropriately and communicates implementation status effectively while ensuring an efficient and timely onboarding
- Participates in the identification, design, development and implementation of assigned projects
- Interfaces with internal and external resources to ensure successful and timely completion in accordance with user needs
- Participates in training users and evaluating the project
- Manages performance of the project team and evaluates overall team performance
- Coordinate with internal and external resources to execute projects
- Manage project plans and associated documentation for all assigned projects
- Ensure that all projects are delivered on-time and within scope
- Provide weekly status reports
- UAT (User Acceptance Testing) - working on preproduction items
- Other tasks assigned by manager
- Bachelor's degree or at least 2 years of equivalent work experience
- API experience
- Can understand tech but is comfortable being customer facing
- Able to grasp new concepts quickly
- Able to work independently in a fast paced environment
- Strong planning and organizational skills, as well as analytical and problem-solving skills
- Effective verbal and written presentation and communication skills
- Ability to work with both internal partners and external customers
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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