Desktop Technician

RESPONSIBILITIES:
A Kforce client is looking for a Desktop Technician Level 2 to support the operation of the organization's computing infrastructure, acting as the second level I.T. support to I.T.'s customers. This is a contract position in Columbus, OH with the opportunity to become a full-time employee.

Responsibilities:
* The Desktop Technician will provide excellent customer service to IT's customers by assisting them during the support process
* Install, configure, and maintain desktop and notebook computers and peripherals
* Analyze, troubleshoot, and resolve system hardware, software, and networking issues related to desktop and notebook computers that are not resolved at the IT Help Desk
* Maintain an electronic software license management system via SCCM or other Admin tools
* Maintain electronic records of asset allocations from IT inventory via SCCM or Lansweeper
* As a Desktop Technician, you will occasionally deploy application packages in SCCM
* Make recommendations to his or her supervisor for improving customer service operations
* Use the systems and devices provided, such as disk imaging via SCCM and software deployment systems, in order to turn around service issues as efficiently as possible
* Provide second-level support for all computing infrastructure issues, with a goal of meeting metrics aligned with IT Customer Services' goals
* Provide high-quality and timely communications to IT's customers during the service process, using frequent verbal and written communications
* Maintain and project a professional attitude toward IT's customers at all times and in all circumstances
* Diligent and tenacious in assuring that all service requests are handled in a timely manner, to the satisfaction of IT's customers
* Provide alternatives when necessary in order to meet IT's customer's business requirements.
* The Desktop Technician will provide support to the IT Help Desk and other I.T. personnel as needed

REQUIREMENTS:
* B.A./B.S. in Computer Science or other technical field preferred
* Preferred HP/DELL certified technician certificate
* 5 years of experience in on-site computer support
* Familiar with broad range of computer operating problems and solutions
* Strong background in computer repair and support
* Excellent customer-service and problem-solving skills
* Excellent verbal and written communications skills
* Excellent listening skills
* Helpful and patient attitude
* Energetic and positive attitude

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.