What are the responsibilities and job description for the IT Help Desk Analyst position at Kforce Technology Staffing?
Job Description
RESPONSIBILITIES:
A Kforce client is seeking to hire a IT Help Desk Analyst in Coral Gables, Florida (FL).
Responsibilities include:
* Responds to inquiries and requests for assistance with the organization's computer systems and/or peripherals
* Identifies, analyzes, troubleshoots, and resolves problems with the aim of eliminating recurrences and reducing calls to the service desk
* IT Help Desk Analyst coordinates with other Information Technology teams to resolve problems if necessary
* Incident analysis and resolution
* Logs all service desk calls or email requests into Incident Management System (ServiceNow), assign, update, and resolve incident as needed
* Logs all service desk email requests into Incident Management System (ServiceNow)Incident prevention and continuous process improvement (when time permits)
* Investigates causes, tests solutions, and puts solutions in place to reduce calls to the service desk.
* IT Help Desk Analyst fixes causes, not just solutions; Works to eliminate recurring issues and reasons to call
* Involves dealing with and/or responding positively to complaints, problems, and sometimes negative and emotional behavior
REQUIREMENTS:
* Bachelor's degree in Information Systems or related field
* Microsoft Certified Professional (MCP) or Microsoft Certified Systems Engineer (MCSE)
* 1-2 years of work experience in an IT support function or a customer service oriented, call center environment
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
A Kforce client is seeking to hire a IT Help Desk Analyst in Coral Gables, Florida (FL).
Responsibilities include:
* Responds to inquiries and requests for assistance with the organization's computer systems and/or peripherals
* Identifies, analyzes, troubleshoots, and resolves problems with the aim of eliminating recurrences and reducing calls to the service desk
* IT Help Desk Analyst coordinates with other Information Technology teams to resolve problems if necessary
* Incident analysis and resolution
* Logs all service desk calls or email requests into Incident Management System (ServiceNow), assign, update, and resolve incident as needed
* Logs all service desk email requests into Incident Management System (ServiceNow)Incident prevention and continuous process improvement (when time permits)
* Investigates causes, tests solutions, and puts solutions in place to reduce calls to the service desk.
* IT Help Desk Analyst fixes causes, not just solutions; Works to eliminate recurring issues and reasons to call
* Involves dealing with and/or responding positively to complaints, problems, and sometimes negative and emotional behavior
REQUIREMENTS:
* Bachelor's degree in Information Systems or related field
* Microsoft Certified Professional (MCP) or Microsoft Certified Systems Engineer (MCSE)
* 1-2 years of work experience in an IT support function or a customer service oriented, call center environment
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Help Desk Analyst
PRO IT USA -
Atlanta, GA
Help Desk Analyst I
IT Solution Services -
Sharon, PA
Help Desk Analyst I
IT Solution Services -
Lancaster, PA
