Technology Field Partner

RESPONSIBILITIES:
Kforce has a client that is seeking a Technology Field Partner in Miami, FL.

Summary:
This firm is looking for an ambitious candidate who is excited to help us drive stability, standardization, and innovation as we take on the challenges and technical initiatives for the firm brand. Candidates filling this role will be responsible for liaising between field support personnel, various corporate and vendor partners, and those we ultimately serve.

Key Tasks:
* Building strong, trusting, relationships with franchisees, field support leaders, vendors, and internal employees
* Technology Field Partner will support communication, planning, and implementation of new technology projects
* Managing technology support escalations by engaging appropriate support partners and building action plans for remediation; Tracking and identifying support-related trends in technology
* Serving as a technical liaison between franchisees, internal corporate teams, and support partners
* Redefine and create new field technology support structure while ensuring all technology communications are executed at the appropriate time, with the proper cadence, and including information necessary for training, enterprise support, and distribution
* As a Technology Field Partner, you will ensure all respective projects are completed on time, within budget, and scope
* Create an enterprise technical health wellness plan for all restaurants which focuses on quarterly/yearly proactive equipment maintenance and device protection
* Redesign technical onboarding procedures with Technology and Operations Teams to ensure successful new restaurant go-lives, transfers, and closures
* Technology Field Partner will coordinate and lead daily/weekly independent support meetings with support partners addressing latency and technical support issues affecting franchise community

REQUIREMENTS:
* ITIL/ ITSM Certified, Foundations, Intermediate, or Advanced or relevant experience with ITIL implementations
* 5 years of technical experience in desktop, application deployment, configuration management cabling and hardware installation
* In-depth experience in configuration management of a technology platform (such as servers, networks, storage, applications, or PCs)
* Experience with ServiceNow ticketing while capable of following up with vendors and accountability around their work
* Ability to create PowerPoint presentations, franchisee support cadence reports/dashboard with information from obtained or generated support data within Tableau, Excel, and Microsoft BI
* Ability to travel locally and nationally > 50% of the time
* Candidate must be comfortable with multitasking across several projects and managing several stakeholders at any given time
* Excellent verbal and written communication skills; Business into technical details and vice versa
* Passion for developing talent by growing engaged, inclusive, and diverse teams who mirror the core values
* Problem-solving skills to diagnose problems with malfunctioning equipment
* Self-motivated, with the ability to initiate team unity and encourage team morale
* Time-management skills to handle appointments efficiently and stay on schedule
* Great attention to detail to identify issues and complete reports, and repairs
* Organizational skills to keep tools and paperwork organized while in the field

Preferred:
* Experience with ServiceNow
* CompTIA A
* CompTIA Network
* CompTIA Security

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.