What are the responsibilities and job description for the Field Engineer position at KGPCo?
SUMMARY
The Field Engineer is responsible for providing high-quality service and evaluating customer’s requests in all customer technical spaces, including, but not limited to data centers, mobile telephone switch centers, central office wire centers, and designated enterprise spaces. The Field Engineer is required to take excellent care of our customers, build relationships, question things and take action, work hard, work smart, and enjoy the experience.
SAFETY DUTIES & RESPONSIBILITIES
- Adhere to, promote, and accept personal responsibility for compliance to:
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- Federal and Local Occupational Safety and Health Regulations
- Industry Consensus Standards
- KGP Injury and Illness Prevention Program Manual
- Participate in job site safety/hazard analysis when applicable
ESSENTIAL DUTIES & RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Receives and analyzes input document from customer, paying close attention to critical dates and detailed information supplied.
- Contacts customer to schedule site survey (if feasible) and gathers the necessary form and drawings for the walk through.
- If feasible, conducts detailed Engineering site survey with the customer, or independently as needed.
- Furnishes survey information for development of the bid or customer specific response forms.
- Compile list of all required material types, quantities, cable lengths, etc to complete requested work.
- Prepares/issues, as needed, detailed job spec, and drawings prior to the installation start date.
- Creates a presence and maintains a continuing dialog with the customer in order to proactively plan/recommend future projects.
- Recommends changes to standard material libraries to ensure that the appropriate supplies are being provided.
- Assist in updating procedures as required to meet customer or equipment requirements.
- Assists field installation groups in resolving technical issues.
- Attends customer held meetings, as needed.
- Performs other duties as requested by Manager
- Driving is an essential function of this position.
QUALIFICATION REQUIREMENTS
- Exhibit personal power and leadership
- Exhibit self-awareness
- Exhibit a tendency for continuing education and self-improvement
- Exhibit enthusiasm and determination
- Exhibit industry awareness
- Exhibit intellectual curiosity
- Exhibit exceptional organizational skills
- Exhibit a strong problem-solving approach
- Exhibit strong verbal and written communication skills
- Exhibit the ability to define problems, collect data, establish facts, and draw valid conclusions
- Must be able to demonstrate valid driver’s license with acceptable driving record. Must be able to provide proof of insurance.
EDUCATION and/or EXPERIENCE
- High school diploma or equivalent, Technical degree preferred
- Possess 1 ½ years-experience or equivalent as determined by training program and demonstrated proficiency
- Demonstrate proficient use of Microsoft programs and applications
- Demonstrate proficient use of IOS and/or Android applications
KGPCo is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity
