Payment specialist

KGPCo is the go-to partner to Communications Service Providers. Our customers rely on our extensive range of network solutions and services to help them build, maintain, and transform networks that connect the world.

The communications industry is evolving every day and we are at the frontline of these innovations. From ground to cloud, the work we do is transforming networks and impacting communities nationwide.

It’s work that happens because of our motivated teams of doers and problem solvers.

Our Core Values define how we do business :

• The Customer is Everything.
• Relationships Matter. All of Them.
• Question Things. Take Action.
• Work Hard. Work Smart. Enjoy the Experience.
• Growth Mindset.

It’s not just a job it’s a step in your career!

The Credit & Payment Specialist is responsible for conducting credit investigations and collecting payment on accounts of current customers.

This is a full-time position with the option of a flexible schedule and work arrangement.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Review and analyze financial and credit information pertaining to prospective and existing customers.
• Spread financials to determine credit lines on a variety of customers, ranging in size and

complexity. Conduct customer credit analysis and set credit limits for new and existing customers

• Provide subjective and objective risk taking and summarize the information in a detailed written analysis.
• Support the establishment of and maintenance of credit policy and processes including, but not limited to, bad debt reserve, credit applications, credit limit changes, order releases, account review, allocation review, acquisitions and audit.
• Ensure credit risk analysis is performed within guidelines to avoid unnecessary risk.
• Participate in process development projects and take an active role in understanding cross-functional team impact to assist in driving quality improvements, processes and initiatives.
• Make entries using our CRM tool to document account changes that drive reporting.
• Set and manage the credit limits of both potential and current customers per the corporate fiscal policy.
• Responsible for a portfolio up to $100 million in accounts receivable.
• Meet set targets relating to credit risk management and AR.
• Work with customers, leadership, and in conjunction with sales / division management to protect the company against unnecessary risk and potential bad debt.
• Achieve set Individual and team targets to include but not limited to DSO targets.
• Proactively contact customers to ensure accounts receivables are received timely.
• Identify & escalate issues with accounts to Team Lead and / or Credit & Collections Director when necessary and be focused on improving processes when possible.
• Adhere to all corporate policies & procedures.
• Prepare various periodic reports as requested by Management.
• Review collection reports to ascertain status of collections and balances outstanding.
• Interfaces with customers as required in resolving customer credit issues.
• Reconcile customer account ledgers.
• Performs other duties as assigned.

EDUCATION and / or EXPERIENCE :

Bachelor’s Degree (B.A.) from a four-year college or university preferred; two years related analyst experience is required;

or an equivalent combination of education and experience.

• Microsoft Excel experience is required (V-look ups, pivot tables, etc.).
• Ability to multi-task and remain organized is a must.
• Strong internal and external customer service and relationship management skills are required
• Two years of experience reviewing, analyzing, and underwriting financial data, be self - motivated, and have a strong focus on customer service.

BENEFITS :

• Medical, Dental, Vision and Supplemental insurance plans
• Flexible Spending Accounts
• 401(k) with Company match
• Generous vacation, holiday, and sick / safe time
• Pet insurance for our non-human family members

KGPCo is an Equal Opportunity Employer M / F / Veteran / Disability / Sexual Orientation / Gender Identity

About KGPCo :

KGPCo is a key strategic partner to the world’s leading communication and technology companies creating the next generation of networks.

By uniquely combining Network Services and Supply Chain Solutions to build, optimize, and maintain networks, our team’s unmatched expertise enables our customers to navigate today’s challenges, implement tomorrow’s innovations, and build the future.

From ground to cloud, KGPCo is the only company in the industry that offers a complete range of solutions and an integrated approach to build, optimize, and maintain networks.

Since 1973, KGPCo has built unique offerings of Supply Chain, Distribution, Integration Services, and Network Services including OSP, ISP and Network Cloud by understanding industry challenges and relying on the solid foundation of hard work and perseverance established by founders Kathleen and Dale Putrah.

It’s this legacy that has established an unequaled Customer First philosophy for KGPCo - Products, Services, and Network Cloud.

Last updated : 2024-07-09